Ivaylo Dinev
After-sales services Manager at Sofia France Auto- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
French Professional working proficiency
-
German Limited working proficiency
Topline Score
Bio
Experience
-
Sofia France Auto
-
Bulgaria
-
Automotive
-
100 - 200 Employee
-
After-sales services Manager
-
Jun 2020 - Present
Key Performance Indicators analyses for the Peugeot, Citroen and Opel Networks.Responsible for after-sales fleet contracts. Additional services (Replacement cars management, DtoD )Managing after-sales quality processes (Quality management).Operational brand standards and Corporate identity standards.Processing of customer complaints, official positions and representation Project management of special fleet contacts.(Ambulances of Ministry of Health)Support the networks and participation in public tendersInformation Security Officer (classified information) Show less
-
-
After-sales corporate clients & Quality Manager
-
Nov 2012 - Jun 2020
-
-
Automotive Engineer
-
Oct 2006 - Nov 2012
-Warranty and technical campaign;-Technical support of authorized centers; Warranty processing, extension warranty and maintenance contracts.-Technical training
-
-
Education
-
2004 - 2007
University of Economics - Varna
Master of Business Administration (M.B.A.), Business/Managerial Economics -
1998 - 2003
Technical University Sofia
Master's degree, Electrical and Electronics Engineering
Community
