Ivaylo A.

Customer Success Specialist at NOTO - 360 Fraud and Compliance
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Contact Information
us****@****om
(386) 825-5501
Location
Bulgaria, BG

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Credentials

  • C2 Proficiency / Cambridge English: Proficiency (CPE)
    Cambridge Assessment English
    Mar, 2019
    - Nov, 2024

Experience

  • NOTO - 360 Fraud and Compliance
    • Bulgaria
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Specialist
      • Aug 2022 - Present

      - Mediating between clients and the organization - Aiding in product design and product development - Improving onboarding process - Coordinating clients’ issues and requests and following up on a daily basis with technical or sales teams regarding the current situation of the client - Coordinating Pro-Advocacy activities, including own training and presentation opportunities - Participating in the testing of existing and new services and products - Ensuring the timely and successful delivery of the best solutions according to client needs and objectives - Preparing reports and presentations for clients Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Claims Adjuster
      • Jul 2021 - Aug 2022

      - Serving as the first and only point of contact for claims registration. - Handling and settling insurance claims as per internal company procedures. - Investigating the details around the claim by identifying and requesting relevant information from various parties. - Making final decisions about coverage and indemnity. - Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them. - Gathering and storing claims data according to internal compliance regulations. - Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy. - Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere. - Issuing payments for approved claims Show less

  • Postbank (Eurobank Bulgaria AD)
    • Bulgaria
    • Banking
    • 700 & Above Employee
    • Consumer lending consultant
      • Oct 2020 - Jul 2021

      - Conducting consultations with clients regarding the loan and insurance products offered. - Negotiating, persuading clients to choose/buy the offered financial products (loans, accounts, insurance). - Entering new loan applications into the internal bank systems. - Communication with the internal loan approval department to discuss/negotiate loan applications. - Collecting, signing and archiving of all relevant documents. - Completing daily, weekly and monthly reports on the results of the bank branch. Show less

Community

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