Client Success Manager

• Jul 2022 - Present

Client Experience Analyst

• Sep 2021 - Jun 2022

Commercial Associate, Client Services, EMEA

• Mar 2021 - Sep 2021

- Contributing to the renewal of the partnership by supporting the Client Directors in advising MNC’s executives on how to build profitable growth in their emerging market portfolios. - EMEA CRM database (salesforce) management, by daily monitoring the changes and auditing the reliability of the data. - Contributing to improve FSG's internal efficiency, by building robust relationships and processes with colleagues across global offices - Contributing to the renewal of the partnership by supporting the Client Directors in advising MNC’s executives on how to build profitable growth in their emerging market portfolios. - EMEA CRM database (salesforce) management, by daily monitoring the changes and auditing the reliability of the data. - Contributing to improve FSG's internal efficiency, by building robust relationships and processes with colleagues across global offices

Trainee Management Consultant

• Sep 2020 - Mar 2021

We are a small private management consultancy firm working in banking and finance, helping corporations and startups. We are a small private management consultancy firm working in banking and finance, helping corporations and startups.

Enrollment Coordinator

• Feb 2020 - Nov 2020

- First point of contact in recruitment process for Masters candidates with the aim of screening candidates and booking follow up consultations with Director of Enrolment - Providing advice over the telephone and via email. - Interacting with candidates in a professional manner, in line with the brand values and principles. - Collaborating with the Director of Enrollment for Europe for the Eurasian market - Working effectively in a multicultural environment – with the UK office and other offices across the world. - Helping with events on and off campus

Primary research Analyst

• Feb 2019 - Feb 2020

Woozle Research is an independent primary research and stakeholder intelligence firm that provides channel check research to help investment professionals make smarter investment decisions. • Conducting investment research for hedge funds and private investors across different sectors including luxury goods, telecommunication, retail, alcoholic beverage suppliers, real estate. • Telephone meetings with retail managers to review performance and collect data such as YOY and quarterly financials, turnover, sale growth, management changes, innovation, competitor intelligence and customer behaviours

Financial Operations Associate

• Nov 2018 - Jan 2019

• Reconciling invoices and investing issues within the SAP Ariba environment • Providing advanced support to customers and troubleshooting errors which could lead to an overcharge/undercharge, applying credit notes where necessary or suspending and cancelling accounts. • Cross working and collaboration with different functions and departments in order to deliver solutions • Reconciling invoices and investing issues within the SAP Ariba environment • Providing advanced support to customers and troubleshooting errors which could lead to an overcharge/undercharge, applying credit notes where necessary or suspending and cancelling accounts. • Cross working and collaboration with different functions and departments in order to deliver solutions

IT Support Analyst

• May 2016 - May 2018

• Coordinating with Partners, Consultants, IT services and customers to arrange and schedule high profile video conferences globally. • Working with different teams to ensure the correct media and documentation was available ahead of calls. Running tests to verify the stability and quality • Managing and coaching other students on the program • Coordinating with Partners, Consultants, IT services and customers to arrange and schedule high profile video conferences globally. • Working with different teams to ensure the correct media and documentation was available ahead of calls. Running tests to verify the stability and quality • Managing and coaching other students on the program

President

• May 2017 - Dec 2017

• Overseeing the running of the council.• Leading meetings, motivating and coaching other team members, managing the internal activities and relationships with other university departments• Co-organized and hosted TEDxUNYP 2017 which featured celebrities including professor and model Pietro Boselliand Swedish adventurer, motivational speaker and athlete Aron Anderson.

Event Manager

• Dec 2016 - May 2017

Tea Room/Deli Attendant

• May 2017 - Sep 2017

Retail Sales Associate

• Oct 2015 - Aug 2016

• Ensuring excellent customer service, managing stock, promoting launches of new products and holidays events • Cross department meetings to sync up on developments and performance of other areas of the business • Ensuring excellent customer service, managing stock, promoting launches of new products and holidays events • Cross department meetings to sync up on developments and performance of other areas of the business