Business Analyst

• Jun 2018 - Present

Business System Analyst

• Apr 2014 - Jun 2018

Partners with key stakeholders to identify business and data requirements for a Fortune 500 company delivering state of the art solutions to biotechnology and pharmaceutical companies. Collaborate with key corporate and client stakeholders to roll out project plans, define project scope and identify best solutions, review and document project specifications. assist test engineers to create and implement tests plans and scenarios, shepherd projects from conceptualization through implementation and spearhead a cross-functional team of analyst, developers and testers within an Agile framework.

Specialty Pharmacy Liaison

• Dec 2011 - Apr 2014

Oversaw special pharmacy data, dispensing and daily status files, as well as prescription referrals. Scheduled critical conversations with pharmacies to untangle complex issues. Promptly updated key management on specialty pharmacy files, suggested project enhancements, and integrated data. Partnered with developers to resolve project issues and ensured that system enhancements complied with program requirements prior to obtaining user acceptance sign-offs.

Large Accounts Specialist

• Feb 2006 - Sep 2009

Managed key account operations and teams for an insurer offering policies to over 15,300 payroll accounts.Oversaw policies and billing inquiries, invoicing service requests, activity sheets, payroll correspondence, and beelines. Promptly and accurately updated account and claims system information, reconciled payments, and compiled account analyses. Partnered with colleagues in Claims department to manage information requests. Managed key account operations and teams for an insurer offering policies to over 15,300 payroll accounts.Oversaw policies and billing inquiries, invoicing service requests, activity sheets, payroll correspondence, and beelines. Promptly and accurately updated account and claims system information, reconciled payments, and compiled account analyses. Partnered with colleagues in Claims department to manage information requests.