Ivander França

IT Analyst at Telecall
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Contact Information
Location
Rio de Janeiro, Rio de Janeiro, Brazil, BR
Languages
  • Inglês Limited working proficiency
  • Português Brasil Native or bilingual proficiency

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5.0

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David Abreu

Profissional que tem muita vontade de aprender e se qualificar. Tivemos uma boa relação profissional e parceria no projeto Hospital Universitário Pedro Ernesto da UERJ, na qual fomos o 1º centro de atendimento da instituição. Ivander é capaz de organizar um projeto do zero e ajudar a equipe delegando bem as tarefas. O profissional não se limita em realizar só suas funções, como sempre demonstrou ser proativo em realizar tarefas da equipe como um todo. Ivander é um profissional que eu indico, principalmente para as empresa que querem começar um projeto do zero. Sua experiência será de grande valia.

Matheus Rodrigues

Tive a oportunidade de trabalhar na mesma equipe que o Ivander, no Hospital Universitário Pedro Ernesto no início da Pandemia COVID-19, neste fui treinado por ele. Ivander mostrou grandes conhecimentos técnicos nos atendimentos ao usuário e total domínio das ferramentas da instituição na época, conseguimos alcançar todas as metas estabelecidas pelo contrato e ainda sugerir melhorias e novas abordagens e metodologias no setor de TI relacionado ao atendimento no hospital. Com o reconhecimento Ivander conseguiu sua promoção para Analista e consequentemente continua exercendo sua total excelência no atendimento, sendo comprometido, solicito e focado nos objetivos, estando sempre disposto a ajudar e auxiliar quando preciso, recomendo!

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Credentials

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    May, 2022
    - Sep, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Mar, 2022
    - Sep, 2024
  • Lifelong Learning
    CertiProf
    Dec, 2021
    - Sep, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Oct, 2021
    - Sep, 2024
  • ITIL®Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Sep, 2020
    - Sep, 2024
  • HDI Support Center Analyst(HDI-SCA)
    HDI Brasil
    Aug, 2020
    - Sep, 2024
  • Fundamentos Na Lei Geral De Proteção De Dados - LGPDF™
    CertiProf
    Dec, 2021
    - Sep, 2024
  • Kanban Essentials Professional Certificate - KEPC
    CertiProf
    Dec, 2021
    - Sep, 2024
  • Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
    CertiProf
    Dec, 2021
    - Sep, 2024

Experience

    • Brazil
    • Telecommunications
    • 100 - 200 Employee
    • IT Analyst
      • Mar 2023 - Present
    • Telecommunications
    • 1 - 100 Employee
    • Service Desk Analyst
      • Oct 2020 - Mar 2023

      (A medium-sized company in the field of technology services, with a focus on government institutions. With operations in the states of São Paulo, Rio de Janeiro, and Brasília.)- Installation, configuration and support for virtual machine, VMware and Xp Mode on Windows Operating System, versions 10, 7 and XP;- Solution of incidents remotely according to user requests, providing technical support for specific INCA systems, such as PACS Carestream, Absolute system, installation of Matrix Conect/Diagnoses, and installation and configuration of Lotus Notes email, versions 8.5 and 9.0;- Preventive and corrective maintenance of the computers that make up the institution's IT park.- Monitoring of call queues, in order to have control over equipment outages, such as switches, telephone exchanges, E1, and internet links between units. Show less

    • Support Technician
      • Apr 2019 - Oct 2020

      (A medium-sized company in the field of technology services, with a focus on government institutions. With operations in the states of São Paulo, Rio de Janeiro, and Brasília.)- Telephone, e-mail, and face-to-face assistance on-demand, in order to assist the N2 team;- Support to MV system, HUPE systems, AD access (account creation, password reset, user and group account change);- Installation of network and local printer;- Opening of the occurrence of the problem manifested by the user in the GLPI, with the registration being forwarded to the competent area and the registration of the guidelines;- Identification of the cause of the problem, closing the event, reporting the actions taken and informing the user's acceptance conditions, respecting all SLAs, and determined goals. Show less

    • Service Desk Agent(NOC)
      • Sep 2018 - Mar 2019

      (A small/medium growing telecommunications company in Barra da Tijuca, west of Rio de Janeiro, with offices also in Miami and Portugal.)- Telephone service and technical support to Broadband, VoIP, E1, Dedicated (Fiber), and fixed telephony customers;- Service and remote configuration of VoIP and Softphones extensions;- Tests in conjunction with the company's field technicians and end-to-end monitoring of the entire network;- Responsible for creating VoIP telephony report on Centile in spreadsheets for the commercial area and for external customers by request.- Support the company's activation area on-demand. Show less

    • Intern NOC
      • Sep 2016 - Aug 2018

      (A small/medium growing telecommunications company in Barra da Tijuca, west of Rio de Janeiro, with offices also in Miami and Portugal.)- Telephone service and technical support to Broadband, VoIP, E1, Dedicated (Fiber) and fixed telephony customers; - Remote service and configuration of Voip and Softphones extensions; - Tests in conjunction with the company's field technicians and end-to-end monitoring of the entire network; - Responsible for creating Voip telephony report on Centile in spreadsheets for the commercial area and for external customers by request. - Support the company's activation area on-demand. Show less

Education

  • Estácio
    Bacharelado em SI, Tecnologia em Tecnologia da Informação/Sistemas da Informação
    2015 - 2021

Community

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