Ivan Avramelović
Technical Support Specialist at Dynadot- Claim this Profile
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English Full professional proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Programming Foundations: Software Testing/QA
LinkedInSep, 2021- Oct, 2024 -
Test Automation Foundations
LinkedInSep, 2021- Oct, 2024 -
Java Programing Course
ITAcademy by LINKgroupJan, 2018- Oct, 2024
Experience
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Dynadot
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Technical Support Specialist
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Feb 2021 - Present
-Responding to customer queries through chat, emails and forum -Providing information regarding domain name registrations, DNS settings, web and email hosting, SSL etc. -Platform testing and logging issues -Processing and investigation of possible fraudulent orders -Resolving domain name disputes, trademark infringement, cybersquatting, phishing etc. -Assisted the company in establishing an office in Serbia, assisted in evaluating resumes, hiring and training of new employees -Responding to customer queries through chat, emails and forum -Providing information regarding domain name registrations, DNS settings, web and email hosting, SSL etc. -Platform testing and logging issues -Processing and investigation of possible fraudulent orders -Resolving domain name disputes, trademark infringement, cybersquatting, phishing etc. -Assisted the company in establishing an office in Serbia, assisted in evaluating resumes, hiring and training of new employees
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Jun 2019 - Sep 2020
Provided detailed and thorough resolution for customer queries and issues over the phone and through email correspondence Managed a high volume workload while maintaining high levels of customer satisfaction Remained polite and courteous throughout calls even during moments of intense customer displeasure Thoroughly updated customer information in the CRM system Provided help with issues regarding payments and refunds and adhered to GDPR requirements De-escalated challenging situations and resolved majority of complaints at first point of contact Show less
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Education
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Filozofski fakultet u Nišu
Bachelor of Science - BS, Psychology
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