Experience

Further Group

• Spain
• Insurance
• 1 - 100 Employee

• Senior Business Travel Consultant

  • Oct 2020 - Present

  •Finding strategic partnership agreements with Airlines and Hotels around the world and being part of the tools and platforms implementation and their setting ups. •Once the structure was settled, my next responsibilities were finding, arranging and controlling appropriate routes of travel for patients with critical illnesses, such as flights, hotels reservations and transfers. The logistical aspect of transporting people from one location to another requires a great deal of planning and organizing, understanding and having a great eye on the international travel restrictions as well as controlling the quality of the services provided Show less



Spotahome

• Spain
• Real Estate
• 100 - 200 Employee

• Sales and Bookings Agent

  • Nov 2019 - Sep 2020

  •Help the customers find their new home by responding, researching and resolving incoming inquiries in a timely and efficient manner•Negotiate between suppliers and customers to close sales complying with the KPIs.•Prospecting and acquisition of new properties.•Resolution of incidents and high adaptation to new objectives.•Communicate customers' feedback and suggestions to other departments in order to make corrections and provide the best possible customer service•Strong interpersonal skills. Exceptional relationship building skills with the team and cross-functional colleagues. Show less

• B2C Sales

  • Sep 2019 - Oct 2019

  •Acts as primary point of contact for the property owner.•Weekly development and growth of the client portfolio, using different channels.•Update and enter information into CRM and other company systems to ensure accurate customer records and information regarding issues in progress and resolutions•Monitor queues, SLAs, and inbound calls to ensure quality of service.•MS office tool (Excel, PPT)

• Customer Service and Complaints Agent

  • Apr 2019 - Aug 2019

  • Act as a liaison with the 3 departments (SCS, Bookings and Happiness) to ensure escalations and communication between teams is running effectively.• Customer service and team spirit, ability to make and solve sudden problems.• Self-management, customer-oriented and goals fulfillment.• Familiar with the KPI indicators of the call center.• Great attention to detail, problem solving skills and high adaptation to different scenarios of the Custumer Journey• Ability to prioritize workload effectively and multitask, using: Zendesk, call center tools, Office tools (Excel, PPT)• Monitoring VOC Show less



Vesta Taberna

• San Lorenzo de El Escorial, Comunidad de Madrid, España

• Cofundador

  • Sep 2017 - Jun 2020

  Branding y Marketing Branding y Marketing



KOAN Consulting

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Project Coordinator for the Navacerrada Tourist Office

  • Dec 2018 - Apr 2019

  • Coordinate Touristic plan for the Navacerrada Tourism Office. • Off and Online Marketing Actions • Management of customer service during office opening hours. • Coordination of the agenda and participating in tourism fairs as well as in any other tourism events that might help to promote the Office • Coordinate Touristic plan for the Navacerrada Tourism Office. • Off and Online Marketing Actions • Management of customer service during office opening hours. • Coordination of the agenda and participating in tourism fairs as well as in any other tourism events that might help to promote the Office



EUROPA MUNDO VACACIONES S.L.U.

• Spain
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Operations - Logistics Agent

  • Jan 2018 - Dec 2018

  • Planning and contracting services used on international trips such as transportation, accommodation and meals for the clients. • Support on trip and problems solving. • Logistics management and quality control of the services on route. • Planning and contracting services used on international trips such as transportation, accommodation and meals for the clients. • Support on trip and problems solving. • Logistics management and quality control of the services on route.



HelpUP APP

• Spain
• Software Development

• Business Developer

  • Sep 2017 - Dec 2017

  •Analysis and expansion client portfolio and synergies development with other companies. •Strategic plans development. •Analysis and expansion client portfolio and synergies development with other companies. •Strategic plans development.



Fragonard Parfumeur

• France
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Guía turístico trilingüe

  • Dec 2015 - Jan 2017

  • Trilingual Tour guide at the Perfume Museum in Paris. • Bookings and large Groups Management up to 60 people with international profiles. • Dynamisation of visits and tours. • Trilingual Tour guide at the Perfume Museum in Paris. • Bookings and large Groups Management up to 60 people with international profiles. • Dynamisation of visits and tours.



Caravan Exotic Art

• Playa del Carmen, México

• Store and Imports Manager

  • Dec 2012 - Oct 2015

  • Forecast commercial channels. • Sales and Customer Service • Recruiting, selecting and training the sales Team, a team of 13 people with multicultural profiles. • Support in the Import process of Asian products. French and English used at negotiation level. • Forecast commercial channels. • Sales and Customer Service • Recruiting, selecting and training the sales Team, a team of 13 people with multicultural profiles. • Support in the Import process of Asian products. French and English used at negotiation level.



RIU Hotels & Resorts

• Spain
• Hospitality
• 700 & Above Employee

• Front and Back desk manager

  • Dec 2011 - Sep 2012

  • Customer service, Front and Back Office manager (Beginning as an Agent) • Management of Bookings and Complaints • Pricing control • Be the go-to-go person for 3 different departments, Font Desk, Housekeeping and Maintenance departments. • Customer service, Front and Back Office manager (Beginning as an Agent) • Management of Bookings and Complaints • Pricing control • Be the go-to-go person for 3 different departments, Font Desk, Housekeeping and Maintenance departments.