Experience

SWAN, a.s.

• Slovakia
• Telecommunications
• 100 - 200 Employee

• Billing & Collections Manager

  • Aug 2019 - Present



Asseco Solutions SK

• Slovakia
• IT Services and IT Consulting
• 100 - 200 Employee

• Economic Department worker

  • May 2011 - Aug 2019

  Issuing invoices for customers and processing customers documentation in internal software Regular communication with customers Providing accurate information about issued invoices, prices and services Managing customers' complaints procedure Managing debt collection process. Cooperation with law deparment on judicial enforcement of debt collection Issuing invoices for customers and processing customers documentation in internal software Regular communication with customers Providing accurate information about issued invoices, prices and services Managing customers' complaints procedure Managing debt collection process. Cooperation with law deparment on judicial enforcement of debt collection



Satur travel, a. s.

• Bratislava, Slovak Republic

• Call Center Manager

  • Apr 2010 - May 2011

  Leading call center team in travel agency Management and technical coordination of a launch of the call center. Preparation of supporting materials for the team - communication skills and guidelines, call scripts, evaluation system, duties of the call center employees, etc. Management of projects with focus on customers' experience improvement (services, products) Traning of the call center employees - including materials preparation Monitoring of the team work and funcionability of the call center Evaluation of actual calls of the team Reporting of the results for management boar Mystery shopping project - preparation and roll-out of mystery shopper calls in all affiliates Show less