Ivana Pantović
Junior Support Manager-Gaming platform at Citrus Systems- Claim this Profile
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Topline Score
Bio
Credentials
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Online Casino Bonuses
United Latino Students AssociationAug, 2023- Nov, 2024 -
Safer Gambling Certification
United Latino Students AssociationAug, 2023- Nov, 2024 -
Verification & AML certification
United Latino Students AssociationAug, 2023- Nov, 2024 -
iGaming Customer Support Essentials
United Latino Students AssociationAug, 2023- Nov, 2024
Experience
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Citrus Systems
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Serbia
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Support Manager-Gaming platform
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Jun 2023 - Present
Support management tickets, resolving game bugs, fraud management tickets, checking big winners and potential bonus abusers, close communication with game provideres for big wins or missing money game bugs or launch problems for new games, tracking betting pattern on sportsbook for big winners, resolving game launch problems, working on different platforms. Support management tickets, resolving game bugs, fraud management tickets, checking big winners and potential bonus abusers, close communication with game provideres for big wins or missing money game bugs or launch problems for new games, tracking betting pattern on sportsbook for big winners, resolving game launch problems, working on different platforms.
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Z Omni Serve Marketing
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Serbia
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Operation Executive - Gaming platform
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Mar 2023 - Jun 2023
Responsible for daily flow of operation, risk management, tracking illegal activities,close communication with Risk and Fraud,CRM,CS communicating with upper management to develop strategic operational goals, developing strategic long range plans to achieve goals monitoring and analyzing player activity in Spoortsbook and Casino, site content supervision, close communication with providers for Spoortsbook and Casino, analyze business and risk, livebooking, sort and order of big events, checking Daily winners, approving auto WD, tracking betting pattern of players and bonus abusers, giving bonuses, resettlements. Show less
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Shift leader of Accounts Payable Specialist Department- Gaming platform
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Oct 2022 - Mar 2023
Shift leader of account and payment team for online casino and sportsbook portal, invoicing, internet banking, close communication with RF and CS team, back office support, shift management, daily reports, data entry, data analysis, approving and rejecting deposits,monitoring daily cash flow, working in online bank systems.
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Education
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2016 - 2021
Prirodno matematički fakultet
Osnovne akademske studije, Ekologija
Community
