Experience

Fix Clinics

• Brazil
• Individual and Family Services

• Head Receptionist

  • Aug 2022 - Present

  - Proficiently managing stock, maintenance, cleanliness, and safety standards while providing leadership to the front-of-house team and overseeing the Pilates studio and schedule. - Reporting valuable feedback for continuous improvement in clinic operations and customer satisfaction, ensuring every aspect contributes to overall success. - Delivering exceptional customer service, preserving Fix's friendly atmosphere. Managing client bookings, daily/monthly accounting, and confidential document organization. Show less



Healthwatch Hackney

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Volunteer

  • Feb 2021 - Present

  - Pivotal in creating and implementing comprehensive accessibility checklists for Healthwatch in England through collaboration with various health organizations. - Effectively evaluated accessibility at community pharmacies in Hackney, ensuring diverse needs were met, from disability access to private consultation rooms. - Contributed to improved local health services by analyzing feedback data, collaborating with the local council, and conducting outreach research to enhance community health outcomes. Show less



Hackney Life Ltd.

• Floating Manager

  • Jan 2019 - Jul 2022

  - As a Floating Manager at Hackney Life Ltd., I optimized operations in hospitality and retail, reducing costs and enhancing customer satisfaction across multiple venues. - Under high-pressure conditions, I consistently devised innovative solutions to expand the customer base and boost revenue. - My responsibilities included ensuring government compliance, budget optimization, Health & Safety implementation, and launching new restaurants, which involved recruitment, training, and excellent customer service, as well as community engagement. Show less



The Water Poet

• United Kingdom
• Hospitality

• Assistant General Manager

  • May 2015 - Dec 2018

  - Performing to such a high level and exceeding expectations which led to a promotion to assistant manager within 12 months - Creating weekly rotas for 30+ employees to cater to the high-volume of 500+ customers daily - Organising events of 100+ people, including preparation and running of the evening - Handling payroll while the general manager was on leave - Scheduling bookings both for private and everyday hire - Performing to such a high level and exceeding expectations which led to a promotion to assistant manager within 12 months - Creating weekly rotas for 30+ employees to cater to the high-volume of 500+ customers daily - Organising events of 100+ people, including preparation and running of the evening - Handling payroll while the general manager was on leave - Scheduling bookings both for private and everyday hire