Experience

SCANMAN
• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee
• Head Of Support

  • Feb 2022 - Present


passcon GmbH

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead

  • Sep 2021 - Jan 2022

  Supports project and production teams in updating profiles in accordance with the Client's Policy excellent case quality. Manages a team of Analysts to ensure the right level of talent management including ongoing feedback and career development. Provides direction to analysts to ensure the timely completion of special projects. Ensures all statistics are well documented and transmitted to management in a timely manner. Trains, monitors and coach new hires and staff. Participates in the performance review process for Analysts. Supports Analysts for improvement in producing timely, high quality profiles. Management support, coordinating and collaborating with SME. Show less



Finovation

• Financial Services
• 1 - 100 Employee

• CRM system operator / Operations representative

  • Aug 2017 - Aug 2021

  *Implements and manages a database of customer contacts and communications, transferring data, making sure it's 'clean' and up to date. *Assists with reporting and tracking activities, account setup processing and online services setups, as needed. *Performs verification processes and maintain in-depth knowledge about the company's compliance procedures. *Maintains compliance issue emails/reports and system queues as per compliance requirements. *Resolves product or service problems by clarifying the customer's complaints. *Handles complaints, provides appropriate solutions and alternatives within the time limits and follow up to ensures resolution in order to maximize customer satisfaction. *Provides customer service to clients via email, chat or phone. *Updates existing data. Show less



Savers

• South Africa
• Non-profit Organization Management
• 1 - 100 Employee

• Customer Service Team Lead

  • Mar 2013 - Feb 2016

  *Processing cash and credit payments rapidly and accurately.*Coordinating between billing department and customers to resolve problems.*Greets customers in a timely fashion, whilst quickly determining their needs.*Recommending new products, resulting in add-on business.*Answering questions about product availability and shipment times.*Responding to all customer enquiries thoroughly and professionally.*Providing training to new employees.*Placing special merchandise orders for customers. Show less

• Sales Assistant

  • Jun 2011 - Mar 2013

  *Customer service at the shop.*Consulting and informing about the offered goods and consumables.*Maintaining the commercial appearance at the workplace.