Team Lead Network Security

• Feb 2021 - Present

Operations Analyst

• Feb 2016 - Jun 2022

NetSec Engineer

• Feb 2016 - Jun 2022

Network Administrator

• Jan 2006 - Present

Setup and configure operating systems for client base use Configure and maintain LAN, WAN, and W-LAN networks Provide printer support and other computer peripherals Perform data backup and restore Virus removal and system protection Respond to client calls and assist with various technical issues Setup and configure operating systems for client base use Configure and maintain LAN, WAN, and W-LAN networks Provide printer support and other computer peripherals Perform data backup and restore Virus removal and system protection Respond to client calls and assist with various technical issues

Linux System Administrator

• Nov 2014 - Feb 2016

 Maintain an environment with over 10,000 customers Lead responsibility of a Datacenter coordinator globally (multiple datacenters worldwide) Create and keep up to date plan for hardware deployment process and any occurring changes within a datacenter  Keep track of spare parts and equipment across all datacenters Work with vendors to make sure all support contracts are up to date  Capacity and power planning, hardware deployment and cabling in a datacenter Deploy, configure and maintain Linux hosts in cloud hosting environment (CentOS, Ubuntu) Automating Linux hosts/VMs configuration via cfengine or puppet  Configure and maintain various HA (high availability) clusters such as VMware, Hyper-V, and Xen Citrix Provide backup solutions using DPM 2012, Backup Exec, and Idera (Bacula, Virtuozzo for Linux environments)  Monitor system health and performance and deploy necessary adjustments for improvement Show less

Noc Technician

• Nov 2010 - Nov 2014

Monitor daily system performance and respond to pager alerts. First point of contact for any technical issues. Support both linux and windows environments. Deploy new hosts into production. Test new applications and deployments. Create backups and perform disaster recoveries as needed. Liaison with customer support to proactively deal with upcoming issues or maintenances.

Help Desk Analyst

• Jan 2008 - Nov 2010

IBM, MarkhamRecord all issues into various ticketing systems, such as Remedy, TSD, and HP OpenViewWork with AT&T to create and escalate MACD tickets to troubleshoot and maintain telephone peripherals and configurationProvide technical support and various technical solutions for customersWork with Active Directory to manage user accounts and group membershipAssist remote users with VPN connectivity issues Perform Application Monitoring and work with Service Delivery Managers in case of an application outage and high severity issues to make sure all appropriate resolver groups are involved and issue is solved within the SLAProvide training to new employees on service desk procedures as well as application monitoring Show less

Availability Manager

• 2008 - 2009

 Record all issues into various ticketing systems, such as Remedy, TSD, and HP OpenView Work with AT&T to create and escalate MACD tickets to troubleshoot and maintain telephone peripherals and configuration Provide technical support and various technical solutions for customers Work with Active Directory to manage user accounts and group membership Assist remote users with VPN connectivity issues  Perform Application Monitoring and work with Service Delivery Managers in case of an application outage and high severity issues to make sure all appropriate resolver groups are involved and issue is solved within the SLA Provide training to new employees on service desk procedures as well as application monitoring Show less

Technical Support Representative

• Jul 2007 - Dec 2007

Worked with various internal tools to resolve customers issues with their mobile devices Provided guidance, consultation and solutions for different problems to other co-workers and T-Mobile representatives Participated in training sessions for the new releases of Blackberry and Sidekick mobile devices Worked with various internal tools to resolve customers issues with their mobile devices Provided guidance, consultation and solutions for different problems to other co-workers and T-Mobile representatives Participated in training sessions for the new releases of Blackberry and Sidekick mobile devices

IT Consultant

• Jan 2005 - Jan 2006

Troubleshot various problems with LANs and different networking related equipment Documented completed work and troubleshooting solutions Performed Blackberry Enterprise Activation Performed Blackberry data backup and restore Worked and resolved issues with VERITAS Backup Exec Worked with and troubleshot network printers Set up new equipment and LAN for new customers Worked with Microsoft and IBM to resolve issues for different software applications Performed data recovery and backup Show less

co-op

• 2006 - 2006