Experience

8allocate

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Team Member

  • Jul 2021 - Present



Namecheap, Inc

• United States
• Information Technology & Services
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2018 - Jun 2021

  My responsibilities include: - Working with customers in live chats or tickets; - Evaluating customer requests to provide a satisfactory solution as quickly as possible; - Working with both internal and external clients to optimize the workflow; - Monitoring alerts, inquiries from all clients; - Working with detailed documentation, suggesting updates/changes if required; - Creating and keeping a trusted customer relationship with customer satisfaction as the goal; - Keeping updated on our products, limited time offers and systems; - Communication with technical team to resolve matters efficiently; - Perform other assigned tasks. Show less