Ivan Marcos De Oliveira Souza

Director Of Technical Operations at Grupês
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Contact Information
us****@****om
(386) 825-5501
Location
Lisbon, Lisbon, Portugal, PT
Languages
  • Português Native or bilingual proficiency
  • Ingles Native or bilingual proficiency
  • Espanhol Professional working proficiency

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Credentials

  • NICE Engage R7.2 NICE Certified Support Engineer NCSE
    NICE Ltd
    Jul, 2022
    - Nov, 2024
  • Enhanced Recording & Troubleshooting
    ASC Technologies AG
    Jun, 2022
    - Nov, 2024
  • NICE Engage R7.2 NICE Certified Implementation Engineer NCIE
    NICE Ltd
    Jun, 2022
    - Nov, 2024
  • ASC neo Certified Specialist
    ASC Technologies AG
    Apr, 2021
    - Nov, 2024
  • IPC Unigy Advanced Admin
    IPC Systems, Inc.
    Aug, 2019
    - Nov, 2024
  • IPC Unigy Technician
    IPC Systems, Inc.
    Aug, 2019
    - Nov, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Aug, 2019
    - Nov, 2024
  • Nice Trading Recording Advanced R 6.5
    NICE Systems
    Jul, 2014
    - Nov, 2024
  • Nice Trading Recording Basic R 6.5
    NICE Systems
    Jul, 2014
    - Nov, 2024
  • Migrations from 8.9/NP 3.1-3.5 to NIM 4.1
    NICE Systems
    Mar, 2013
    - Nov, 2024
  • NIM 4.1 Delta
    NICE Systems
    Dec, 2012
    - Nov, 2024
  • NP 3.1 Active Voip Recording
    NICE Systems
    May, 2010
    - Nov, 2024
  • NP 3.1 Advanced Products
    NICE Systems
    May, 2010
    - Nov, 2024
  • NP 3.1 Basic and Standard Interactions
    NICE Systems
    Dec, 2009
    - Nov, 2024
  • NP 3.1 Technical Application
    NICE Systems
    Dec, 2009
    - Nov, 2024

Experience

  • Grupês Telecomunicações, lda
    • Portugal
    • Telecommunications
    • 1 - 100 Employee
    • Director Of Technical Operations
      • Sep 2020 - Present

  • Wittel
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Support Analyst
      • Apr 2011 - Sep 2019

    • Support Analyst II
      • Oct 2009 - Apr 2011

    • Support Analyst I
      • Dec 2008 - Sep 2009

    • Support Assistant
      • Oct 2007 - Nov 2008

    • Support Trainee
      • Apr 2007 - Oct 2007

Education

  • Instituto Brasileiro de Formação - IBF Pós
    Pós Graduação, Engenharia de Produção e Gerenciamento de Projetos
    2019 - 2020
  • Universidade Estácio de Sá
    Gestão da Tecnologia da Informação
    2017 - 2019
  • Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
    Associate of Arts and Sciences (AAS), Sistemas para Internet
    2016 - 2018
  • Fundação Getulio Vargas
    Graduação Tecnológica em Processos Gerenciais
    2014 - 2016
  • Universidade do Estado do Rio de Janeiro
    Graduação, Engenharia Elétrica
    2004 - 2013
  • Escola técnica Estadual Ferreira Viana
    Técnico, Telecomunicações
    2001 - 2003

Community

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