Assistant to Management - Business Operations Coordinator

• May 2022 - Present

Marketing & Product manager AFS Serbia & Motrio manager Adriatic

• Mar 2022 - May 2022

Deployment Renault, Dacia and Nissan customer retention strategy to local market.Preparing analyses, follow up results and performance.All service range in AFS (extended warranty, maintenance contracts, assistance).Key indicators: C3, parts profitability, entries, CMP.Coordination with ZM & network (conventions, local representative, regional meetings).Planning and controlling all futher steps while focusing on budget.Create and deploy Motrio strategy for Adriatic region.Managing range of Motrio spare parts (novelties product, pricing, promotion)Coordination of local Motrio sourcing (PI-VI) with local purchasing responsible.Follow up Motrio performance per channel, per family, with action plan on monthly basis.Preparation, coordination, deployment of local Motrio action for Adriatic territory.Raise the brand awareness of Motrio brand – communication, PR.Support to Motrio network and salesforce Motrio.Preparation Motrio commercial policy for Adriatic region.AFS project digital – website content Motrio.Managing and monitoring main Motrio partners in Serbia (visits, push actions, network development, partner loyalty focus).Focus on top biggest key partners and define sales plan.Finding new business opportunities to develop Motrio network in Serbia. Show less

AFS Marketing Coordinator Serbia

• Feb 2019 - Mar 2022

• Coordination and management of all activities of after-sales marketing/priorities for local market• Preparation and editing of commercial and technical documentation from the administrative jobs office• Informing/Challenging weekly the front office Aftersales team• Reworking and implementation of commercial acitivities on the local market• Proposing accurate action plans• Collecting data from the competition• Advertising and promotional activities related to the control plan• Coordination of all marketing activities related to insurance, prices and services for Serbian market for Renault, Dacia and Nissan• Planing and making all B2C actions, and coordinating B2B actions for Serbian market for Renault, Dacia and Nissan• Planing of further steps while focusing on the budget at all times• Network coordination (local marketing representative, conventions, regional meetings)• Support to the local managers and representation of the after-sales marketing contents• Support for B2C actions for Albania, Montenegro, Bosnia&Herzegovina, Kosovo and Macedonia.• Invoicing spare parts in HorizonT and AS400 Show less

Insurance Consultant

• Dec 2018 - Feb 2019

Daily acquisition of the new clients and maintaining contacts with existingclients. Product (policy) presentation and customer support in decision making, maintenance of a significant portfolio. Reporting on sales efficiency.

Insurance Agent

• Dec 2016 - Dec 2018

Daily acquisition of the new clients and maintaining contacts with existingclients. Product (policy) presentation and customer support in decision making. Performing manager activities of the business center of Bogatic municipality (14 villages, cca. 33 000 inhabitants), including maintenance of a significant portfolio. Responsible for customer education on livestock insurance and selling 10% of all sold said DDOR insurance. Direct cooperation with 3 vehicle registration agencies and 2 banks. Reporting on sales efficiency. Show less

Sales Representative

• Sep 2010 - Feb 2011

Direct customer service and advising in decisions making. Caring for reception, storage and products display. Working on the cashier. Direct customer service and advising in decisions making. Caring for reception, storage and products display. Working on the cashier.