Experience

SEVENROOMS

• United States
• Hospitality
• 200 - 300 Employee

• Onboarding Manager

  • Jul 2021 - Present



Quandoo | Online Restaurant Booking

• Germany
• Technology, Information and Internet
• 200 - 300 Employee

• Operations Team Lead

  • Jan 2019 - Present

• Growth & Retention Manager

  • Feb 2021 - Aug 2021

• Operations Specialist

  • Aug 2017 - Jan 2019



Robert Clack School Leisure Centre

• London, United Kingdom

• Duty Manager

  • Mar 2016 - Present

  Opening up and closing the centre responsibly. Trusted to handle large amounts of cash while cashing up at the end of a shift, while having to take responsibility and figure out discrepancies. Ensuring the smooth running of a whole centre and staff. Planning ahead and being in charge of 10+ staff at once, distributing jobs in a mature and coherent way. Honed customer service abilities, having to deal with customers over the phone and in person. Ability to adapt tone, style of speech etc to different customers. Taking lead in a management role when difficult situations arise. Spontaneous and adapting to change regularly.



University of Plymouth

• Student



Robert Clack Leisure Centre

• London, United Kingdom

• Recreational Asistant

  • Aug 2012 - Mar 2016

  Day to day duties include but not limited to; Taking bookings over the phone and in person Taking and handling payments Selling children's parties to the public Dealing with complaint professionally Adapting to difficult situations and helping the members of the public Day to day duties include but not limited to; Taking bookings over the phone and in person Taking and handling payments Selling children's parties to the public Dealing with complaint professionally Adapting to difficult situations and helping the members of the public