Ivan Gotay

Manager of Technology at Trust Risk Management Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Full professional proficiency
  • Spanish Professional working proficiency
  • Italian Elementary proficiency
Skills

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Jean Brice

I had the pleasure of working with Ivan on a very Intergral project for our Pharmacies. Ivan displayed exemplary professionalism, he payed great attention to details and often took matters into his own hands when we had resource shortages. Our pharmacies cover approximately 600 miles in the Mid Atlantic area and Ivan was concerned enough about the success of his project that he personally would go to each site to assure a successful setup and implementation. The project met it's timeline and was a success.

Joseph Carter

I proudly write this recommendation for Ivan as I have had the pleasure of working with him for the last several years at QBE the Americas. As Ivan managed our IT Audit and Compliance procedures and it's related projects, we have worked together as stakeholders within our project team. Ivan not only practices all the QBE essential behaviors and values, he is very well organized and detail oriented. Working with Ivan is a guarantee that the job will be done on time and without issue. He is an asset to QBE the Americas and to any organization

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Credentials

  • ITIL Practitioner
    EXIN
    Jun, 2007
    - Oct, 2024

Experience

  • Trust Risk Management Services, Inc.
    • United States
    • Insurance
    • 1 - 100 Employee
    • Manager of Technology
      • Mar 2016 - Present

      •Managed developers in an Agile methodology in developing mission-critical applications. Also, managed cloud service provider (CSP) engineers on Microsoft Azure configuration and DMZ design, schedule security updates at the Hybrid environments. In addition, review monthly service level and invoice reports and conducted performance evaluations and outlined yearly objectives for staff members (10). To include technical development relevant to their role. •Managed vendor relations concerning contract evaluation, service level agreements, and project engagement to include licensing agreements and other requirements to meet the needs of the organizations and maintained a $1.5 million Information Technology budget which included personnel, hardware, applications, support tools, and security training as well associated resources. •Managed the helpdesk support team on maintaining on track with support tickets to stay within Services Level Agreements. This included implementing best practice methodology within the guild lines of the Information Technology Infrastructure Library (ITIL) principles. •Maintained vigilant on the latest Cyber Security and Infrastructure Agency (CISA) and MITRE ATT&CK portal for the latest vulnerability and cyber techniques and maintained security policies and technical procedures documents to ensure are aligned with current practice and scheduled security awareness training to develop stronger knowledge in Cybersecurity. Also, perform vulnerability assessment, network penetration testing, social engineering testing, and develop remediation plans. To improve the company’s security posture and build a training structure to ensure the general and technical staff are equipped with relevant knowledge of new technology and process. and engaged with external auditors on IT General controls (ITGC) findings and remediation and scheduled yearly Business Continuity testing.

  • Kaiser Permanente
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior IT Project Manager (Web Application Platform)
      • Apr 2015 - Mar 2016

      •Utilized AGILE methodology to deploy pharmacy web application services to KP.org customer page to improve member experience and managed the efforts of region product testing to support the KP.org member page. •Foster relationships with regional POC and business partners in conjunction with the digital strategy group. •Managed the life cycle of projects and performed scrum master duties under an AGILE methodology to deliver new web application features to the regions. •Worked closely with Release managers in scheduling code deployment in the lower environments to make available for testing. •Scheduled kickoff meetings to introduce new features and managed matrix resources to perform web app testing in preparation for Go-Live activities. •Attended slotting and change management meetings to reconcile open items and confirm objective. •Conducted regional conference calls with Stakeholders to discuss project status and outstanding items as well as maintaining constant communication on changes and defect discoveries. •Scheduled troubleshooting calls to address defects blocking testing efforts and conducted root cause analysis with the scrum team. •Organized scrum meetings to review iterations and stories in Rally to track productivity. •Conducted new feature presentations to stakeholders and regional resources to introduce web application testing objectives. •Managed project funding and burn rate on resources through Clarity and track project utilizing using Agile OPPM templates.

  • NTT DATA Services
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Program Manager (Platform Operation and Infrastructure)
      • Aug 2014 - Feb 2015

      •Managed 3 direct reports and was assigned to build an infrastructure and operations environment to launch a global e-Commerce retail chain under a WebSphere Commerce environment. •Worked with international Japanese support groups in coordinating efforts to establish Datacenter stability. And served as the coordinator on middleware and infrastructure maintenance for multiple Datacenter locations •Reported to the PMO on weekly developments regarding issues and risks that can impact project delivery and created and managed risk issue metrics for management review. •Fostered relationships with stakeholders to establish parameters in using matrix staff and socialized the intentions with staff members in the kick-off plan meeting. •Utilized Agile methodology on RED status deliverables to bring to the current timeline. •Conducted international conference calls in various time zones with partner companies to gain project status and reported to PMO completed milestones. •Supported ITIL methodology to improve incident management, problem management, and change management process and resolution utilizing JIRA as the issue tracking tool. •Established a security incident escalation process. And coordinated the review of weekly intrusion testing reports.

  • TIAA
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior IT Project Manager ( Strategy & Architecture )
      • Mar 2014 - May 2014

      •Managed 10 matrix team of engineers on an infrastructure project of DataStage 9.1 Grid installation which included the full complement suite and created plans to install IBM (Information Analyzer, DataQuality and Change Data Capture) •Worked closely with application developers in assessing capacity and system requirements in migrating the applications to the new upgrade SDLC environment. •Created services tickets through ITSM for resource allocation and asset management and tracked the completion of the task to ensure activity was completed on time. •Submitted change records and reviewed configuration releases from engineering staff. Also, I wrote risk entries with mitigations steps on critical milestones. Also, maintained risk logs and socialized impact of risk to stakeholders. •Scheduled weekly team meetings to track progress on action items and discuss future action items to ensure the project stayed on schedule. •Managed vendor SOW and their related work to ensure resources are aligned with scoped activities and allocated efforts as assigned and forecasted. •Managed a million-dollar cloud computing initiative which was designed as a platform as a services solution. •Worked with the vendor in planning and engaging with Amazon and reviewed the plan of records to confirm project allocations are accurate and maintained the progress of project activities through the Clarity PPM tool, which included budget, resource labor allocation, risk and change request and generated status reports on miles stones achievements. I also created PowerPoint presentations on project activities. •Planed refresh schedule for the end of life physical and virtual machines within the GRID environment. •Attended weekly BPMO meetings to report on project progress and issues. And Created monthly 4 blocker PowerPoint report for executive management level briefing •Attended vendor meetings with the engineering team to discuss future implementation plans of the new IBM software product.

  • Fannie Mae
    • Financial Services
    • 100 - 200 Employee
    • Senior IT Project Manager (Process Improvement)
      • Aug 2013 - Dec 2013

      •Led a team of 9 subject matter experts in developing stronger and sustainable ITILv3 incident Management Process improvement. Managed the implementation through an AGILE project management methodology and delegated duties on action items to SME and matrix staff. •Managed the effort to review Incident tickets within the ITMS tool to ensure completion and quality of documentation. •Conferences with application owners, application developers, and analysts to establish parameters to initiate the project and later maintained weekly progress metrics reports. •Strategically planned the course of action to included milestones, resources needed in the form of staff hours, budget, and use of technology documented in the project plan, following established project management methodology. •Reviewed MRA’s to ensure projects objective are aligned to address audit findings and Developed processes for identifying, assessing, monitoring and mitigating risk throughout the project life cycle •Maintained budget relating to project burn rate and ensured the project was running at or below the planned budget. •Scheduled weekly project course meetings conferencing with developers and receiving reports to update the project plans on progress as needed. Documented changes to the scope of functionality and recorded minutes for team and management review. •Assessed compliance of development process with accepted methodology and communicated to management and staff. Documented exceptions and deviations convened meetings and planned agendas to ensure important issues were worked and resolved. •Reported progress on milestones through weekly status reports in Enterprise Project Portfolio Management (EPPM) and attended high-level executive management and PMO meetings to report on project progress and reported on risk when applicable. •Trained application support Point of Contact on the new process and narrated role-based training for corporate communication.

    • Senior IT Project Manager (Strategic Project Delivery)
      • Jun 2012 - Jun 2013

      •Developed plans to roll out a multi-million-dollar Infrastructure capital project across the Mid-Atlantic region through an AGILE methodology. Communicated and presented the project to IT senior management staff, stakeholders and the business. •Managed the requisition of CISCO switch 3650 and ARUBA wireless hubs configuration and installation schedule. •Drove and managed new software implementation through System Development Life Cycle. •Scheduled QA testing of hardware and developed packaging and deployment strategies. •Maintained a load balance spreadsheet on VLAN’s to measure performance degradations. •Submitted change control records to reflect the project’s change activity and presented justification to the CAB. •Worked with networking engineers and vendors on network cable installations schedules at each medical center and ensure LAN and WAN protocols were map accurately through the targeted site. •Managed a team of 12 matrix staff members on problem-solving in minimizing technical barriers. •Developed and implemented recovery plans for yellow and red projects (i.e. schedule, technical performance) and tracked budget on resources. •Build and foster relationships with keys stakeholders to leverage resources for project delivery. •Communicated with PMO office on risk issues and project delivery status and created project progression reports for the Director of Program Management. •Conducted monthly National Conference call meetings with senior management on project status and deliverables and maintained dashboard activities and tracked items for completion. •Coordinated the testing of the POS system to ensure credit card transactions are PCI compliant. •Ensured that all SOX IT General Control compliance activities were performed and outstanding items completed, prior to Go-Live. •Managed project risks, established contingency plans and risk mitigation plans utilizing Clarity PPM tool.

  • FINRA
    • United States
    • Financial Services
    • 700 & Above Employee
    • Program Manager (Operations Center Manager)
      • Jun 2011 - May 2012

      •Managed a team of 9 staff members on Operations Center process, technical duties, 24/7 operations support. Utilizing Clarity PPM tool to track contracted resources. •Member of a project team to launch an operations services life cycle to support the Financial Market regulation applications and adhere to SDLC process through an AGILE methodology for new applications. •Created operations standards through ITIL principles to improve operations processing. Additionally, managed the development of new procedures and created training programs to increase support teams response time. •Tracked infrastructure service level agreements and conduct meetings to review short falls. •Implemented a service model utilizing ITSM for incident, change and problem management tickets. •Coordinated and managed patch schedules for production and test environment and reported on final status, as well as developed strategic plans to resolve reoccurring infrastructure problems. •Wrote procedures and standards on Change Management, Incident management and Problem Management to strengthen Infrastructure Technology General Controls. •Wrote Root Cause Analysis on critical incidents and conducted meetings to review problems and addressed resolution efforts. •Worked with Network engineering team to monitoring controls within the Network environment. •Established network F3 gateway load balancing monitoring through Symantec for critical applications. •Collaborated with vendors on product support and new product releases. •Trained operators on best practice culture and conducted incident simulations to test respond results. •Chaired operations daily meetings and discussed issues on infrastructure, network and operations readiness. •Managed high level severity incidents and facilitated technical support calls to drive resolution. •Managed Disaster Recovery controls and provided oversight on document and evidence collection.

    • Senior IT Project Manager (Risk Manager)
      • Oct 2010 - Dec 2011

      •Provided consulting services for Business units within the firm on financially sensitive data and recommended best practice standards. •Initiated meetings with director and executive level management to understand the clients’ business environment and Developed comprehensive Risk Management plan for executive management level and propose remediation strategies to mitigate risk. •Created Risk programs to adhere to FHFA regulations as it relates to data within the operations and technology space and performed gap analysis and identify areas requiring remediation and provided control implementation plans. •Implemented and maintained a continuous process improvement work environment in accordance with industry standards and best practices. •Conducted information security risks assessments to develop risk profiles for business processes, internal and external IT systems. •Prepared and presented reports with detailed findings and recommendations based on ISO/IEC 27002 best practice. •Provided consulting and advisory services to internal and external clients on best security practices. •Articulated and enforced information security policies, standards and guidelines to business units and project teams. •Managed the collection of evidence and review the discoveries for Audit purposes. •Strong analytical and processing skills. Proficient with Excel. •Developed power point presentation on Risk and Control Self Assessment for management review. •Trained Technology Risk Analysis on general controls assessment. Developed department strategy to engage business unit on Risk assessment.

  • QBE the Americas
    • Senior Project Manager (IT Audit and Compliance Manager)
      • Jul 2006 - May 2009

      •Spearheaded the development and maintenance of controls in accordance with SOX-404 and HIPAA. •Managed gap analysis project, which consisted of IT general control processes and deficiency revelation. •Chaired the Change Control and Risk assessment meetings for the IT Department. •Managed a team of 7 contractors on compliance, discoveries records, and cataloging duties •Assigned and delegated audit tasks to junior level auditing staff. •Conducted annual internal audits for application and infrastructure environments, as well as general control testing, and security intrusion testing. •Reviewed vulnerability reports in identifying weak and high-risk areas and conducted meetings with stakeholders to plan reconciliation efforts. •Interfaced with international auditing team, interpreting, and implementing new IT audit programs and processes and Implemented change control policies and best practice standards. •Supported the development of ITIL within core areas of the organization, aligning disciplines to work with CobiT practice. •Produced narrative reports and analysis of audit findings for both business partners and senior-level management and Interfaced with Big4 auditing teams regarding external exercises, negotiations of the reconciliation processes. •Directly supported senior management in regards to newly developed controls providing feedback on effectiveness and risk areas. •Reviewed BIA reports, contingency, and disaster recovery plans ensuring mission-critical applications were scheduled and tested. •Verified, recorded, and maintained a log of all critical file changes, backup justification, file transfer associated with file change reconciliation and assisted system developer in designing and upgrading file change reconciliation process through a web-based system to automate the file change process. •Worked closely with compliance officers ensuring newly developed practices were compliant with Sox -404 and HIPAA controls.

  • Citigroup
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior Project Manager (Compliance Officer)
      • Aug 2003 - Jul 2006

      •Collected evidence for RCSA test controls recording findings for audit review. •Maintained accurate file system file change transactions on all system groups. •Facilitated weekly status meetings with System Managers addressing outstanding issues and open file changes. •Developed operating procedures manual for newly developed processes and practices. •Trained staff on new practice and controls in association with SOX compliance documentation and testing standards as well as justification and reconciliation process training for new reviewers. •Comprised quarterly narrative reports for senior management review. •Generated weekly metrics reports regarding outstanding issues for management review. •Investigated issues relating to change record documentation, performing a trace history to identify its origin. •Performed quality assurance on recorded documents for detailed data collection. •Coordinated global meetings with international clients regarding the future implementation of UNIX servers for the reconciliation process in order to meet audit requirements. •Monitored and reconciled event logs generated by a large array of Microsoft Windows servers for security purposes in compliance with Sarbanes-Oxley and other audit mandates. •Utilized TEARS (Technology Event Archival and Retrieval System) and ESM (Enterprise Security Management), in house tools, created for daily justification and reconciliation of event logs. •Regulated high-risk server activity for investigation within thirty NT domains. •Corresponded with System\Security Administrators and their managers to resolve any activity pending justification and escalations for events performed on servers in the NT domains. •Performed quality assessment and support backup for team members.

  • Pershing, a BNY Mellon company
    • United States
    • Investment Banking
    • 1 - 100 Employee
    • Storage Administrator
      • Apr 2000 - Jun 2001

      • Reconstructed the DFSMS code by rebuilding the ACS routines and eliminating unused constructs simplifying allocation methodology in a sysplex environment. As part of completing the restructuring project, performed detailed tuning of the DFHSM environment by executing audits on all CDS's and user catalogs to analyze and eliminate errant records and developed reports for trend analysis purposes. • Performed various health checks on the user catalog environment on a weekly basis to ensure accessibility utilizing Catalog Solutions and Hsm Fast Audit as my tools. • Lead the team in developing strategic planning and implementation of a parallel sysplex environment. Trained Jr. Administrators on new technology and conducted classes for sister departments on procedures and policies. • Heavily involved in the implementation and testing of IBMs GDPS/XRC. • Conducted meetings with DB2 personal on isolating critical datasets in high cache IBM (SHARK) DASD subsystems via ACS routines. • Maintained project management reports on all outstanding project objectives and updated management on progress. • Worked on developing testing scenarios for new features of Release 10 Version 2 of DFSMS.

Education

  • Ramapo College of New Jersey
    Buisness Administration
    1980 - 1982
  • Crestech Institute
    Sun Solaris, Unix and Linux
    2003 - 2003
  • Computer Processing Institute
    Associate's degree, Computer Operations and Programing
    1982 - 1983

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