Hardware Support Specialist

• Apr 2023 - Present

Hardware Support Specialist

• Jul 2020 - Apr 2023

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Hardware Maitenance Support Specialist

• Aug 2017 - Jul 2020

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Hardware Maitenance Support Specialist

• Apr 2017 - Aug 2017

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Desktop Support

• Jan 2017 - Mar 2017

Deployment Technician

• Oct 2016 - Dec 2016

Field Support Technician

• May 2015 - May 2016

HP Win7 Travel technician

• Dec 2013 - Feb 2015

Part of a Migration Team, we completed 125,000 computer Installations, traveling around the States, providing technical support in person and over remote control. Managed computers on Active directory as well as resetting users passwords. Migrated Desktop and laptop computers. Managed Imaging and software installation via Altiris. Position required a 100% Traveling, MBI cleared (US Govt Clearance) Part of a Migration Team, we completed 125,000 computer Installations, traveling around the States, providing technical support in person and over remote control. Managed computers on Active directory as well as resetting users passwords. Migrated Desktop and laptop computers. Managed Imaging and software installation via Altiris. Position required a 100% Traveling, MBI cleared (US Govt Clearance)

IT Technician

• Jun 2013 - Dec 2013

Worked with many companies as a cable technician, as well as computer technician. Installed Cat 6 network cable as new lines to offices, Installed J-hooks to structure the cable on the roof. Provided preventive and troubleshooting support to computes as well as POS register computers. Worked with many companies as a cable technician, as well as computer technician. Installed Cat 6 network cable as new lines to offices, Installed J-hooks to structure the cable on the roof. Provided preventive and troubleshooting support to computes as well as POS register computers.

Cable Technician

• Jun 2013 - Jun 2013

Installed Cat 6, 6E and5E data on a new building. Including network closets, running network data/video cables, data center build, rack building and grounding racks. Terminated Cat 6 cables on Patch panels and wall plates. Installed Cat 6, 6E and5E data on a new building. Including network closets, running network data/video cables, data center build, rack building and grounding racks. Terminated Cat 6 cables on Patch panels and wall plates.

Field Service Technician

• Oct 2012 - Mar 2013

Install, configure and maintain client operating systems, hardware and related utilities according to government defined standards. Perform Imaging, configuration, migration, inventory receipt, managing, training reporting and shipping. Use diagnostics to determine PC issues and determine resolution for clients in a timely manner and provide end user training where required. Respond to Conference calls, email and personnel requests for support. Document, track and monitor possible post migration issues. Show less

Telecommunications Specialist

• Oct 2012 - Oct 2012

Assisted on a Network refresh for Military Hospitals. Imaged configured and installed 400 Cisco switches. Deinstalled old 3750 and 4500 catalyst switches. Inventory old and new equipment; rearrange network cables to follow the cable management standards. Assisted on a Network refresh for Military Hospitals. Imaged configured and installed 400 Cisco switches. Deinstalled old 3750 and 4500 catalyst switches. Inventory old and new equipment; rearrange network cables to follow the cable management standards.

Network Technician

• Mar 2012 - Sep 2012

Installed Cat 6, 6E and5E data on a new building. Including network closets, running network data/video cables, data center build, rack building and grounding racks. Terminated Cat 6 cables on Patch panels and wall plates. Tested data cables with Fluke testers to ensure connectivity and certification passes. Ensured that cable wires are properly installed. Installed Cat 6, 6E and5E data on a new building. Including network closets, running network data/video cables, data center build, rack building and grounding racks. Terminated Cat 6 cables on Patch panels and wall plates. Tested data cables with Fluke testers to ensure connectivity and certification passes. Ensured that cable wires are properly installed.

Network Technician

• Mar 2012 - Mar 2012

Conducted repairs on all Data or Voice cable. • Identified potential risks in the cable systems by conducting regular maintenance and inspection. • Attended to problems regarding interrupted signals. • Ensured that cable wires are properly installed. Conducted repairs on all Data or Voice cable. • Identified potential risks in the cable systems by conducting regular maintenance and inspection. • Attended to problems regarding interrupted signals. • Ensured that cable wires are properly installed.

Laborer / Data Collector assistant

• Feb 2012 - Mar 2012

Loads and unloads trucks, and other conveyances, Moves supplies and materials to proper location by wheelbarrow or hand truck Stacks materials for storage or binning Rides with Data Collectors to help ensure accuracy of reporting. Drives Government vehicles. Loads and unloads trucks, and other conveyances, Moves supplies and materials to proper location by wheelbarrow or hand truck Stacks materials for storage or binning Rides with Data Collectors to help ensure accuracy of reporting. Drives Government vehicles.

Electrical tech

• Jan 2012 - Feb 2012

Installed security system in a military building. Installed door contacts, card readers, running CAT6 cable, and security cable, controlling boards, keypads, motion detectors. Installation of CCTV, Access Control, Security systems Installed security system in a military building. Installed door contacts, card readers, running CAT6 cable, and security cable, controlling boards, keypads, motion detectors. Installation of CCTV, Access Control, Security systems

Computer Technician

• Oct 2011 - Nov 2011

Installed new computer systems; configured and upgraded operating systems and software. Performed a cable management on each installation room. Provided technical support for usability issues and critical site problems as needed. Installed new computer systems; configured and upgraded operating systems and software. Performed a cable management on each installation room. Provided technical support for usability issues and critical site problems as needed.

Lead Computer Technician

• Jul 2011 - Aug 2011

Installed over 1600 LCD Televisions on Naval Hotel Suites. Removed of Equipment and installed and programmed the new LCD TVs for the hotels. In charge of doing the inventory and status reports every day. Help on managing the installation team. Unloaded shipment of new TVs, assembling new devices and installing Wall mounts for 100 Units. Rewire and installed a wire management on all wall mount installations. Reconfigured all TVs to have all setting for each Base requirement.

Lead IT Technician

• Dec 2010 - Jun 2011

Computer Refresh for DODEA Schools.

Computer Technician III

• Sep 2010 - Oct 2010

Replaced and Installed new computer systems; configured and upgraded operating systems and software. Performed a cable management on each installation room. Provided technical support for usability issues and critical site problems as needed. Replaced and Installed new computer systems; configured and upgraded operating systems and software. Performed a cable management on each installation room. Provided technical support for usability issues and critical site problems as needed.

Lead Computer Technician

• Mar 2010 - Jul 2010

Lead a Computer refresh for multiple Schools of DODEA. Replaced and Installed new computer systems; configured and upgraded operating systems and software; and migrated data for specific applications. Prepared technical training and process documentation to aid with day-to-day support issues. Provided technical support for usability issues and critical site problems as needed. Installed more than 3,000 systems across the two bases. Lead a Computer refresh for multiple Schools of DODEA. Replaced and Installed new computer systems; configured and upgraded operating systems and software; and migrated data for specific applications. Prepared technical training and process documentation to aid with day-to-day support issues. Provided technical support for usability issues and critical site problems as needed. Installed more than 3,000 systems across the two bases.

CSA

• Nov 2009 - Mar 2010

System Administrator System Administrator

Client Support Administration

• Nov 2009 - Mar 2010

Provide Client Support; administer User accounts, databases, servers, hardware and software. Provided Remote support by Telephone and Remote Connection. Administer Computer Active Directory by DRA software. Consulted a full inventory of the computer equipment for the department and their controlled areas. Computer Imaging, Computer hardware/software troubleshooting. Manage account permissions to network locations. Provide Client Support; administer User accounts, databases, servers, hardware and software. Provided Remote support by Telephone and Remote Connection. Administer Computer Active Directory by DRA software. Consulted a full inventory of the computer equipment for the department and their controlled areas. Computer Imaging, Computer hardware/software troubleshooting. Manage account permissions to network locations.

Lead Technician, IT Specialist

• Jun 2007 - Apr 2009

Multiple locations Replaced and Installed new computer systems; configured and upgraded operating systems and software; and migrated data for specific applications. Responsible for managing the installation team for computer replacement and data migration. Prepared technical training and process documentation to aid with day-to-day support issues. Provided technical support for usability issues and critical site problems as needed. Installed more than 8,000 systems across many US military Hospitals locations. Show less

Lead Technician, IT Specialist

• Aug 2007 - Sep 2007

Installed new computer hardware components on existing computers, configured and upgraded operating systems and software, and migrated data for specific applications. Responsible for managing the installation team for the computer replacement and data migration.. Installed new computer hardware components on existing computers, configured and upgraded operating systems and software, and migrated data for specific applications. Responsible for managing the installation team for the computer replacement and data migration..

Lead Technician, IT Specialist

• Jan 2007 - Jun 2007

Replaced and installed new computer systems; configured and upgraded operating systems and software; and migrated data for specific applications. Responsible for managing the installation team for computer replacement and data migration. Installed new computer systems at Electrical Companies, where the resource availability was limited. Replaced and installed new computer systems; configured and upgraded operating systems and software; and migrated data for specific applications. Responsible for managing the installation team for computer replacement and data migration. Installed new computer systems at Electrical Companies, where the resource availability was limited.

Computer Technician

• Mar 2004 - Jun 2007

Assisted with the repair of all types of IBM equipment, PCs, and laser printers. Provided some Basic Network Support Worked with virus protection utilities. Ensured that all equipment was running properly before leaving the station. Performed preventive maintenance scheduled. Assisted with the repair of all types of IBM equipment, PCs, and laser printers. Provided some Basic Network Support Worked with virus protection utilities. Ensured that all equipment was running properly before leaving the station. Performed preventive maintenance scheduled.

Networking support

• Aug 2003 - Dec 2003

install and maintain LAN/WAN hardware.Configures and install routers and switches. Troubleshoots network usage. Cabling CAT5 and CAT5e. install and maintain LAN/WAN hardware.Configures and install routers and switches. Troubleshoots network usage. Cabling CAT5 and CAT5e.

IT Manager

• Dec 1998 - Jun 2002

In charge of repairing computer systems of all types of PC, MAC and server machines, printer support. Network Designs, install and troubleshooting. Hardware repair and installation. Software modification, testing and support. Performed preventive and corrective computer support to customers and company. Data Backup and migrations. In charge of repairing computer systems of all types of PC, MAC and server machines, printer support. Network Designs, install and troubleshooting. Hardware repair and installation. Software modification, testing and support. Performed preventive and corrective computer support to customers and company. Data Backup and migrations.