Experience

Vistatec

• Ireland
• Translation and Localization
• 300 - 400 Employee

• Senior Project Manager

  • May 2022 - Present



RWS Group

• United Kingdom
• Translation and Localization
• 700 & Above Employee

• Production Team Manager

  • Jul 2021 - May 2022

  - Responsible for the project management, strategic and optimization a production team of 15coordinators with an eye to cost and workflow optimization.- Set performance goals, monitor KPIs.- Participate in strategic planning and strategic reviews, make recommendations on important business decisions.- Create and update documentation, videos and best practices workflows.- Ensure effective resource allocation and production planning.- Participate in creating the best solutions for clients in case of non-standard requirement. - Ensure that we are providing the best service to our client and that the delivery of projects is in line with client agreements.- Monitor external and internal clients' satisfaction.- Regularly follow localization industry news and trends. Show less

• Senior Project Manager

  • Mar 2020 - Jun 2021

  - Responsible for the project management of localization projects from English into more than 60 languages.- Managed a team of 10 projects coordinators in localization workflows following client guidelines and ensuring quality and timelines.- Main point of contact between the client, local project managers, client reviewers, translators and non-linguistic tasks team.- Monitor ongoing projects. Solve production–related problems, allocate and confirm project resource availability.- Train team members, allocate required resources. Identify training and development requirements for internal team. Give team members feedback on performance on an ongoing basis and conduct formal performance reviews and post mortem analyses.- Prepare new projects: quoting, planning, resourcing, set-up, risk management, cost monitoring and forecast volume.- Represent the team in internal or client meetings.- Prepare regular reports and provides feedback to client, superior and peers. Show less

• Semi Senior Project Manager

  • Nov 2018 - Mar 2020

• Project Manager

  • Nov 2014 - Oct 2018

• Junior Project Manager

  • Feb 2014 - Oct 2014



Ccaps Translation & Localization

• Project Manager

  • Mar 2011 - Feb 2014

  Outsourced PM through SpanSource SRL - Responsible for the project management of localization projects from English into 5 different languages. - Interface between clients, local project managers, client reviewers, translators and the non-linguistic tasks team. - Monitor ongoing projects. - Solve production–related problems. - Allocate and confirm project resource availability. - Train team members, identify training and development requirements for internal team. Give team members feedback on performance on an ongoing basis and conduct formal performance reviews and post mortem analyses. P - Prepare new projects quoting, planning, resourcing, set-up, risk management and cost monitoring. - Analyze project scope, prepare quotes and control project budget, forecast volume, prepare schedules and allocate resources. - Represent the team in internal or client meetings. Show less



Moravia

• Czechia
• Translation and Localization
• 200 - 300 Employee

• Localization Lead Engineer

  • Oct 2009 - Feb 2011

  - Localization coordination for launch/upgrade/update of manuals, brochures, software, websites into multiple languages and different file formats. - Analyzing files, checking for errors, analyzing cost, risks and translation turnaround according to volumes. - Communication with translators. Providing references, instructions and assisting with client-specific needs. Contacting reviewers. Liaising with translators in case of errors. - Post-processing files. Carrying out DTP tasks with mainstream DTP applications. Carrying out quality control tasks (mechanical review, testing, etc.). - Delivering final files to clients. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr Representative

  • Oct 2009 - Mar 2010

  Troubleshooting cell-phone related calls in the Customer Care, Sidekick and Blackberry departments of the call center.

• Front Line Agent II

  • Dec 2008 - Oct 2009

  Assisting TIER 1 agents with customer issues they were unable to resolve.

• Front Line Agent

  • Oct 2007 - Dec 2008

  Troubleshooting client problems with their HP computers.