Experience

Teltech

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Product Manager

  • Mar 2023 - Present



Njuškalo

• Croatia
• Internet Marketplace Platforms
• 1 - 100 Employee

• • Jul 2022 - Mar 2023

• • Aug 2019 - Jul 2022



The Swiss Digital

• Switzerland
• Software Development
• 1 - 100 Employee

• IT Project Manager

  • Apr 2018 - Aug 2019

  Creating timelines and setting project delivery dates Writing functional specification documents Conveying requirements provided by the clients to developers in a clear and timely manner Resource management of the entire mobile apps backend team Making sure the client set deadlines are met Keeping track of the project’s budget and managing it Working on web and mobile (iOS and Android) projects Consistently trying to find ways to add value to the client’s project by suggesting new functionalities that may improve the product and by making sure that the product is maintained and executed to uphold best practices for every respective platform Collaborating with clients from North America, Germany, Switzerland, and Croatia Managing teams of up to 10 contributors per project Creating official sales offers based on estimates provided by the development team Show less



FarShore Partners

• United States
• Information Technology & Services
• 1 - 100 Employee

• Software Architect, Technical Documentation Specialist

  • Mar 2016 - Apr 2018

  Creating wireframes for web pages, web applications and mobile applications, based on the requirements given by the client Writing functional specification documents, which are created to provide a clear roadmap for the development team during the development stage of the project On-line and phone meetings with US-based clients Providing technical guidance to the development team during the development stage of the project(s) – including web apps and websites, Android apps, iOS apps Researching new technologies necessary for the execution of the project, providing reports based on those and proposing new solutions necessary for project execution Creating estimates in collaboration with the development team and creating offers based on them Working on process improvements with the team manager, including defining standard operating procedures (SOPs) for each type of project engagement, defining standard formats of documentation - functional specifications, estimates, hand-over documents, etc -, employee roles and responsibilities Show less



KTL

• Ireland
• Telecommunications
• 200 - 300 Employee

• CDC

  • Apr 2015 - Mar 2016

  Creating hand-over documentation and hand-over packages based on reports from on-field technicians related to the telecom industry Execution of video quality audits, creating quality reports on a daily and weekly basis Managing communication channels between on-field technicians, project managers located in Naas (Ireland), my superiors and myself Phone and e-mail support to on-field technicians Daily tracking of progress using the company ticketing system, managing priorities and responsibilities within the team Show less



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Site Services Team Lead

  • Oct 2013 - Aug 2014

  Outside associate working at Pfizer pharmaceuticals head office in Zagreb, Croatia In charge of providing technical and application support to Pfizer’s employees working at the head office and to those who were on the road. Providing support to all employees from both Croatia and Bosnia, via phone, e-mail or online tickets. Maintenance of companies servers, intranet, computing, and networking equipment. Troubleshooting issues based on reports from clients, creating knowledge base articles based on end-user experience and implementing known solutions where applicable. User testing of applications - ranging from pharmaceutical software to accounting/HR software - used at the office, collaboration with software developers in finding the best possible solution for any given use case. Creating documentation and proper tracking systems for every job executed by the IT department, from working on servers (granting rights using Active Directory, creating backups, providing maintenance), over client support, m-tokens to issuing equipment. Involved in global projects spanning over the whole EMEA region. Show less