Ivan Catelan

Program Manager | PMO at BRAINIALL INC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater São Paulo Area, BR
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency

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Ramana Dharwada

Ivan is very talented and a quick learner. Myself and Ivan worked very closely for various years in building technical teams, product and process improvements. He is always customer centric and achieved 100% customer satisfaction all the time. His management skills are exceptional , he is always ready to take up the challenges. He possesses excellent problem solving skills and patiently handles the critical crisis. He is a great asset to any company and team.

Nauman Khan

I have been working with Ivan for last 6+ years, it started when he was working as Technical Support Engineer for Tekelec and I was one of his customers. I found him very organized, competent, skillful and expert in his work, he was quick to understand the reported issues and responded with comprehensive solutions. Later, he was promoted to Team Lead - Global Technical Support and then Manager Professional Services in NewNet, which reflects on his consistent hard work. Recently, I got the opportunity to meet him twice, the latter was an in-depth 5 days training on NewNet Mobile Messaging, which was more of an interactive workshop where we discussed the system for 9/10 hours per day and I cannot think of any better person to have conducted that training than Ivan. It is never easy to transfer huge amount of knowledge in limited time but in addition to that, he was also quick to follow-up on any pending discussion points. I highly recommend him and wish him all the best for his future.

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Credentials

  • NTT Academy - Fundamentos de OT
    NTT Ltd.
    Dec, 2022
    - Nov, 2024
  • Bridging the Gap between Strategy Design and Delivery
    Brightline Initiative
    Nov, 2022
    - Nov, 2024
  • VANTIQ Sales Certification Level 1
    Vantiq
    May, 2022
    - Nov, 2024
  • Introduction to 5G
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Adaptive Project Leadership
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Cisco CCENT
    Cisco Networking Academy
    Oct, 2013
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Program Manager | PMO
      • Aug 2022 - Present

      • Cross-functional leadership in Machine Learning/AI projects, managing the implementation of BRAINIALL products portfolio, developing detailed project scopes, timelines and success criteria. • Responsible for effective communication and escalation of risks and dependencies while ensuring timely decisions are being made in collaboration with a highly technical and agile team of Data Scientists and ML/AI Experts. • Leading projects with customer focus and empathy along with an extraordinary passion for making an impact on the business with AI. Show less

    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Solution Integration Chief Architect
      • Jan 2019 - Jul 2022

      • Solution Architect providing professional services and technical support for messaging and security solutions for 3G, 4G networks, on-premises, private or public cloud. • Customer facing role actively helping R&D, Product, Pre-Sales, Implementation and Support teams for solutions based on SMSC, SMS Firewall, IPSMGW and AGW for IoT. • Responsible for cost optimizations on resources allocation, KT sessions, efficient project planning, deployment tasks and support to team members on customer-facing roles. • Team player manager actively working on project deployment and support activities. • Support to Sales on customer meetings, solution design, RFF, RFP and RFQ responses. • Impact analysis of organizational changes reporting KPIs to C-level team based on data inputs from Jira, for project tracking, and Zendesk, for customer support tickets. Show less

    • Financial Services
    • 1 - 100 Employee
    • Manager Professional Services - Mobile Messaging - Netherlands
      • Jun 2015 - Dec 2018

      • Managing a team of 10+ PS Engineers based in the Netherlands, Singapore, India and Brazil, respecting cultural differences to promote team’s integration. • Professional Services and support provided to the team during installations, migrations, virtualizations, upgrades or consultancy services, writing or reviewing project related documentation like kickoff presentations, SOW (scope of work), LLD (low-level design), HLD (high-level design), MOP (method of procedure) and Incident Reports. • Resource allocation based on Agile approach to meet project commitments. • System Architect providing technical solutions and LOE estimates to Sales.• Member of audit group for ISO 9001certification. Show less

    • Team Lead - Global Technical Support - Mobile Messaging
      • Feb 2013 - Jun 2015

      • Leading the Support team with members in Brazil, Malaysia, Philippines, Indonesia, India, Netherlands and US, supporting 52 customers across 38 countries, coaching team members to develop necessary skills for the support engineer position. • Customer success meetings for support review and operational achievements.• Incident management, problem resolution and root-cause analysis (RCA) report.

    • Technical Support Engineer
      • Aug 2012 - Jan 2013

      NewNet acquired the Messaging BU from Tekelec in 2012 and I’ve helped to ensured seamless transition for our customers, provided support to the new staff and identifying new business opportunities.

    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Technical Support Engineer – TAC Global Mobile Messaging
      • Feb 2009 - Jan 2013

      • Support of messaging solutions, SLA tracking and tickets management.• Hosting customer success meetings, tickets review and training sessions.• Relevant experience on messaging solutions for SMS Firewall and Routing based on SS7, SMPP, SIP and Diameter protocols; Monitoring and control of SMS traffic.

    • Professional Services Engineer
      • Apr 2006 - Feb 2009

      • Project deployments in Latin America: Eagle STP, DSR, EPAP DB, SMSC and Mobile Number Portability (MNP) solutions for carriers in Brazil like TIM, Claro, Nextel and Oi. • Service delivery activities from kickoff to final acceptance covering all project phases. • Technical Consultant for TIM Brazil allocated in Rio de Janeiro between 2006-2008.

    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • Telecom Consultant Engineer
      • Jan 2005 - Apr 2006

      • GSM network startup, integrating mobile and fixed networks. • Consultant Engineer for Billing Mediation, Revenue Assurance and Fraud Management of Ericsson AXE MSCs based on Comptel Mediation and Ericsson CDRView tool. • Billing rules based on reports of CDR volume vs. Traffic statistics for revenue recovery. • GSM network startup, integrating mobile and fixed networks. • Consultant Engineer for Billing Mediation, Revenue Assurance and Fraud Management of Ericsson AXE MSCs based on Comptel Mediation and Ericsson CDRView tool. • Billing rules based on reports of CDR volume vs. Traffic statistics for revenue recovery.

    • Italy
    • Telecommunications
    • 700 & Above Employee
    • Core Network Engineer
      • Oct 2001 - Dec 2004

      • GSM network startup, deploying SS7 nodes, performing integration and acceptance tests for voice, data and SMS. O&M of CORE & VAS nodes like Ericsson HLR, MSC, BSC and GMSC; Nokia BSC and SGSN; Comverse Voice Mail; Tekelec EAGLE STPs; Troubleshooting and monitoring tools: Agilent Access7 and Tektronix Protocol Analyzers. • Responsible for international roaming tests - IR24 (voice), IR32 (Camel) and IR35 (GPRS). • Telecom data center coordinator working on 24x7 on-call shifts. • GSM network startup, deploying SS7 nodes, performing integration and acceptance tests for voice, data and SMS. O&M of CORE & VAS nodes like Ericsson HLR, MSC, BSC and GMSC; Nokia BSC and SGSN; Comverse Voice Mail; Tekelec EAGLE STPs; Troubleshooting and monitoring tools: Agilent Access7 and Tektronix Protocol Analyzers. • Responsible for international roaming tests - IR24 (voice), IR32 (Camel) and IR35 (GPRS). • Telecom data center coordinator working on 24x7 on-call shifts.

    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • Telecom Technician
      • Jul 1998 - Oct 2001

      • CDMA network startup, providing O&M for CDMA and AMPS networks, validation and acceptance tests for new network elements. • Support for Core nodes like MSCs, GTWs and HLRs of vendors like Ericsson (AXE10/810), Lucent (Autoplex System 1000) and NEC (NEAX-61BR/Sigma). • Operation of Core STPs, interconnection and roaming tests. Prepaid network launch with Portugal Telecom, being responsible for Ericsson AXE GTWs operation. • CDMA network startup, providing O&M for CDMA and AMPS networks, validation and acceptance tests for new network elements. • Support for Core nodes like MSCs, GTWs and HLRs of vendors like Ericsson (AXE10/810), Lucent (Autoplex System 1000) and NEC (NEAX-61BR/Sigma). • Operation of Core STPs, interconnection and roaming tests. Prepaid network launch with Portugal Telecom, being responsible for Ericsson AXE GTWs operation.

    • Brazil
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Sales Analyst
      • Jan 1997 - Jul 1998

      • Technical Sales of commercial & industrial scales and weighing solutions. Responsible for maintenance and support contracts in the Technical Assistance Center. • Technical Sales of commercial & industrial scales and weighing solutions. Responsible for maintenance and support contracts in the Technical Assistance Center.

Education

  • Rotterdam School of Management, Erasmus University
    Diploma Programme in Business Management and Leadership
    2017 - 2017
  • Centro Universitário do Instituto Mauá de Tecnologia
    Bachelor of Science (BS), Electrical Engineering with emphasis in Telecommunications
    1997 - 2002
  • Etec Lauro Gomes
    Technical, Electrical Technician
    1993 - 1996

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