Analista de Gestão de Ativos Pleno

• Jun 2023 - Present

Analista de suporte N1

• Oct 2021 - Jun 2023

Service desk N1, gestão de estoque e faturamento de notas fiscais da TI. Service desk N1, gestão de estoque e faturamento de notas fiscais da TI.

IT support technician

• Oct 2020 - Oct 2021

My activities are: Offering excellent service and support in all interactions with users (students, teachers, employees and third parties), solving computer problems, switches and routers without internet access, cell phone, projector, printer, servers, among others IT services locally or remotely; Perform all tasks and answer all calls within the Service Level Agreement (SLA) in the calling system (ServiceNow); Update systems and software, perform maintenance of software and hardware, install operating systems, check systems, perform backups of files and important data for the user and operation; Preventive, corrective and predictive technical support internally, between buildings and campuses of institutions and/or residential; PABX configuration, extensions deployment, control of door control system, cameras, activation and creation of network points, VPN configuration; Conduct software and hardware inventory through GLPI and physically between campuses and buildings, equipment roll-out, profile settings, email account configuration, installation of various software, printer support, inspection of classrooms, classrooms meeting, laboratories; Provide support, assembly, disassembly and monitoring of computer items of events that take place on campus; Monitor the employees of outsourced companies that provide services and/or assistance; Prepare laboratories for class or extra class (opening, organization and closings); Control, delivery and receipt of cell phones, notebooks, tablets for users; Support in tests on normal days, entrance exams and events; Ensure the proper use of equipment, issuing calls and requesting the visit of external technicians when there are hardware problems under warranty; Support faculty; Remove software and games that are not approved or that do not have licenses available. Show less

IT support technician

• Oct 2020 - Sep 2021

My activities are: Offering excellent service and support in all interactions with users (students, teachers, employees and third parties), solving computer problems, switches and routers without internet access, cell phone, projector, printer, servers, among others IT services locally or remotely; Perform all tasks and answer all calls within the Service Level Agreement (SLA) in the calling system (ServiceNow); Update systems and software, perform maintenance of software and hardware, install operating systems, check systems, perform backups of files and important data for the user and operation; Preventive, corrective and predictive technical support internally, between buildings and campuses of institutions and/or residential; PABX configuration, extensions deployment, control of door control system, cameras, activation and creation of network points, VPN configuration; Conduct software and hardware inventory through GLPI and physically between campuses and buildings, equipment roll-out, profile settings, email account configuration, installation of various software, printer support, inspection of classrooms, classrooms meeting, laboratories; Provide support, assembly, disassembly and monitoring of computer items of events that take place on campus; Monitor the employees of outsourced companies that provide services and/or assistance; Prepare laboratories for class or extra class (opening, organization and closings); Control, delivery and receipt of cell phones, notebooks, tablets for users; Support in tests on normal days, entrance exams and events; Ensure the proper use of equipment, issuing calls and requesting the visit of external technicians when there are hardware problems under warranty; Support faculty; Remove software and games that are not approved or that do not have licenses available. Show less

Seller

• Jan 2020 - Mar 2020

Acted in sales of cell phones, accessories and warranties, aiming at an excellent service and customer loyalty. Acted in sales of cell phones, accessories and warranties, aiming at an excellent service and customer loyalty.

Retail Seller

• Nov 2014 - Oct 2019

Management of sales and suppliers, customer service, cash flow control, product inventory and stock control, goals and scale, conflict management aimed at customer satisfaction and ensuring company policies. Management of sales and suppliers, customer service, cash flow control, product inventory and stock control, goals and scale, conflict management aimed at customer satisfaction and ensuring company policies.

Technical Support and Billing

• Nov 2012 - Mar 2014

Maintenance of notebooks, desktops, software, server data backup and management of all Active Directory functionalities (Windows Server 2008 R2), administration of billing systems, ICMS, GARE and bank slips. Maintenance of notebooks, desktops, software, server data backup and management of all Active Directory functionalities (Windows Server 2008 R2), administration of billing systems, ICMS, GARE and bank slips.

Field Technician Jr

• Dec 2009 - Nov 2012

Maintenance of notebooks, desktops, software, server data backup and management of all Active Directory functionalities and service of calls within the SLA and in the BACKLOG of the bank, activation of warranty and control management with the issuance of daily reports. Maintenance of notebooks, desktops, software, server data backup and management of all Active Directory functionalities and service of calls within the SLA and in the BACKLOG of the bank, activation of warranty and control management with the issuance of daily reports.

Dell Support Technician

• Dec 2007 - Jan 2008

Maintenance of notebooks, desktops, software, server data backup. Maintenance of notebooks, desktops, software, server data backup.