Software Analyst

• Feb 2022 - Present

As a Software Analyst, I collaborate with clients to identify and translate their needs into detailed software requirements and specifications. I guide the development team, ensuring projects are delivered on time and with high-quality standards. Additionally, I implement Agile methodologies, including Scrum and Kanban, to enhance collaboration between our team and clients and streamline our work dynamic in an international environment. As a Software Analyst, I collaborate with clients to identify and translate their needs into detailed software requirements and specifications. I guide the development team, ensuring projects are delivered on time and with high-quality standards. Additionally, I implement Agile methodologies, including Scrum and Kanban, to enhance collaboration between our team and clients and streamline our work dynamic in an international environment.

Junior Back End Developer

• Sep 2021 - Feb 2022

As a Junior Backend Web Developer, I gained valuable experience working with object-oriented programming in a platform with over a thousand active merchants. I was responsible for debugging and fixing PHP, JavaScript, CSS, and HTML code, as well as working with SQL. I developed strong problem-solving and programming logic skills and contributed to successfully implementing new features and improvements to the e-commerce platform.

Customer Service Assistant

• Jan 2021 - Sep 2021

As a Customer Service Assistant, I was responsible for effectively solving customer cases and escalating them to second-level support when necessary. I also provided training and guidance to interns and assistants to maintain a high level of customer service. Additionally, I have strong problem-solving skills, which allowed me to identify and resolve customer issues quickly and efficiently.

Customer Service Intern

• Feb 2020 - Jan 2021

As a Customer Service Intern, I supported customers via Zendesk and telephone and helped resolve technical issues related to their e-commerce platform through the help desk. I also assisted with marketplace, shipping, payment, and settings and provided basic computer configurations through remote desktop applications and chat.

Waiter

• Oct 2017 - Mar 2020

As a Waiter, I provided exceptional customer service by taking orders, serving food, and maintaining a clean environment. I effectively communicated with kitchen staff for accurate and timely order preparation and managed billing and payment for a seamless guest experience. As a Waiter, I provided exceptional customer service by taking orders, serving food, and maintaining a clean environment. I effectively communicated with kitchen staff for accurate and timely order preparation and managed billing and payment for a seamless guest experience.

Intern

• Apr 2018 - Dec 2019

As an Intern, I performed general maintenance on computers, servers, and networks. Additionally, I supported the academic community by editing videos and digitizing educational material for researchers. I also gained experience in virtualization and Linux. As an Intern, I performed general maintenance on computers, servers, and networks. Additionally, I supported the academic community by editing videos and digitizing educational material for researchers. I also gained experience in virtualization and Linux.

Public Relations Manager

• Jul 2016 - Jan 2017

Team Leader

• Jan 2016 - Jun 2016

Sales Team Member

• Sep 2015 - Dec 2015