Ivan Ayala
Information Technology Specialist at Chandler School- Claim this Profile
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Topline Score
Bio
Credentials
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Jamf 100
JamfJan, 2023- Oct, 2024 -
Jamf 200
JamfJan, 2023- Oct, 2024 -
CompTIA Security+
StackSkillsSep, 2019- Oct, 2024 -
The Bits and Bytes of Computer Networking
CourseraSep, 2019- Oct, 2024 -
Computer Hacking Forensic Investigator (CHFI)
www.icollege.coAug, 2019- Oct, 2024 -
Technical Support Fundamentals
CourseraAug, 2019- Oct, 2024 -
AZ-100 AZ-103 Azure Administrator Infrastructure & Deployment Exam
StackSkillsMay, 2019- Oct, 2024
Experience
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Chandler School
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United States
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Education Management
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1 - 100 Employee
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Information Technology Specialist
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Jan 2022 - Present
Provides general support for classroom computing devices, multimedia projectors, iPads, Apple TV’s, document camera, SmartBoards, printers, etc., by troubleshooting issues, and helping users with basic instructions on the use of these devices. • Provides support in accessing supplemental instructional software, GoogleDocs, ThinkCentral, Canvas, Typing Agent, Odyssey Math, etc. Provides support in accessing administrative software, district website, PowerSchool, Milestone, Outlook, Munis, etc. • Provides school support for iPad device management, using JAMF management software, Apptrack and monitoring inventory of equipment and applications Equipment / Software: Used Macintosh OSX, PC Windows, document scanners, document cameras, SmartBoards, iPads and Apple TV’s. Typical office equipment such as telephones, copiers, printers, etc. Software used includes Microsoft Office suite, email systems, web browsers, Google Docs, Adobe Acrobat, PowerSchool Premier. Show less
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St. John's Well Child & Family Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Specialist
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Oct 2020 - Dec 2021
• Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software - (Healthcare Application include: Dentrix, CernerPX, EClinic Works) • Update the User Support ticketing system with any modifications, changes and the present status of a ticket. (Zendesk) • Support 100+ local and remote user accounts and file permissions. (ConnectWise, Cirtrix Gateway, Director, Remote Access) • Work • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems • Experience troubleshooting hardware issues - Lenovo Self Maintainer Technician Show less
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Computer Support Specialist
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Oct 2019 - Oct 2020
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues or clients through steps to help them resolve their technical problems. Maintain procedures and reports that provide technical support to the entire organization. Analyze records and logs to spot underlying trends and potential issues. Support the implementation of new solutions or applications. Establish accounts for new users and assist with password or login problems. Test, evaluate, and make decisions about new technology for the business. Participate in business-wide meetings to provide insight into technical requirements. Show less
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Allied Universal
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United States
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Professional Services
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700 & Above Employee
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Client Service Representative // Anti-Piracy Agent
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Aug 2018 - Oct 2019
Facilitate client expectations, service requirements and support requests; Solve complex issues by interpreting the needs of clients, identifying solutions, and assessing any downstream impact Work closely with internal global teams to address deliverables Support increased digital security testing and content protection technology/Anti-Piracy testing Facilitate client expectations, service requirements and support requests; Solve complex issues by interpreting the needs of clients, identifying solutions, and assessing any downstream impact Work closely with internal global teams to address deliverables Support increased digital security testing and content protection technology/Anti-Piracy testing
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South Pasadena Police
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United States
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Police Cadet
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Aug 2015 - Aug 2018
indexing case reports Performing clerical work as required Both station clerical work and field work Receiving reports and requests for service from the public over the telephone Searching files for information and records on arrested persons and suspects Operating various computer systems and standard office equipment Picking up supplies as needed for activities, and performing other related duties as required. indexing case reports Performing clerical work as required Both station clerical work and field work Receiving reports and requests for service from the public over the telephone Searching files for information and records on arrested persons and suspects Operating various computer systems and standard office equipment Picking up supplies as needed for activities, and performing other related duties as required.
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uBreakiFix
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Phone Technician
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Sep 2014 - Aug 2015
Diagnose, troubleshoot and repair devices Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Ensure that all repairs meet or exceed uBreakiFix quality standards Greet customers in a friendly manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous and friendly demeanor Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations Keep track of all devices and inventory while safeguarding all store stock Show less
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GameStop
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United States
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Retail
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700 & Above Employee
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Game Sale Advisor
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Nov 2013 - Jan 2015
Meet daily sales goals by being brisk, attentive and courteous Encourage customers to make combination purchases to increase our department’s sales Suggest new products by persuading customers to make purchases through our promotions Organize and maintain merchandise in an orderly fashion to attract customer purchases Provide an enjoyable, convenient and high-quality service to our “regular clientele” and new customers Ring transactions and setup for sale events Meet daily sales goals by being brisk, attentive and courteous Encourage customers to make combination purchases to increase our department’s sales Suggest new products by persuading customers to make purchases through our promotions Organize and maintain merchandise in an orderly fashion to attract customer purchases Provide an enjoyable, convenient and high-quality service to our “regular clientele” and new customers Ring transactions and setup for sale events
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Cha For Tea
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Canada
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Restaurants
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Kitchen Cook
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May 2013 - Oct 2013
· Prepares a variety of meats, Assumes 100% responsibility for quality of products served. · Knowing cooking methods, quality standards and kitchen rules, policies and procedures. · Stocks and maintains sufficient levels of food products · Maintains a clean and sanitary work station area · Completes required tasks within assigned time frames. · Opens and/or closes the kitchen properly and follows the closing checklist for kitchen stations · If a meal is returned for any reason, correct the problem and report the return to the manager Show less
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Ralphs Grocery Company
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Retail Groceries
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700 & Above Employee
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Combo Clerk
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Nov 2010 - May 2012
Handling monetary transactions Responsible for operating and maintaining a cash register Experience dealing with customer concerns & inquiries Engaged in daily functions of opening and/or closing the store Maintaining a clean shopping environment Inventory Awareness and overview Working alongside peers to accomplish an overall objective Working multiple positions (Service Deli / Meat Department / Cashier / Night Crew Stocker) Handling monetary transactions Responsible for operating and maintaining a cash register Experience dealing with customer concerns & inquiries Engaged in daily functions of opening and/or closing the store Maintaining a clean shopping environment Inventory Awareness and overview Working alongside peers to accomplish an overall objective Working multiple positions (Service Deli / Meat Department / Cashier / Night Crew Stocker)
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Education
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2011 - 2018
East Los Angeles College
English, Elementary Education and Teaching
Community
