Experience

CCP Games

• Iceland
• Computer Games
• 700 & Above Employee

• Senior Product Manager

  • Mar 2023 - Present

  Reykjavík, Capital Region, Iceland

• Product Manager, Game Access

  • Aug 2021 - Mar 2023

  Reykjavík, Capital Region, Iceland

• Product Manager, Sales

  • Mar 2020 - Aug 2021

  Reykjavík, Capital Region, Iceland



Teatime Games

• Senior Producer

  • May 2019 - Mar 2020

  Iceland



NOVOMATIC Lottery Solutions

• Product Owner Group Lead

  • Nov 2018 - Apr 2019

  Iceland As the "chapter" lead, my goal is helping the Product Owners grow professionally, exchange knowledge, and improve collaboration between teams and customers. Over a short period, we have held workshops with product, sales and project management groups, which shifted the Product Owner role from fulfilling requirements to being responsible for roadmap and strategy of the product, as well as introduced additional contact points with potential and active customers.

• Product Owner

  • Aug 2017 - Nov 2018

  Iceland As a Product Owner, I have been working with three talented agile teams responsible for creating and maintaining a home-grown identity and access management system, notification delivery platform, player account components, as well as an assortment of internal use products, infrastructure services, and developer tools. By always pushing for transparency and direct contact with customer representatives, both external (lotteries) and internal (developers and technical management), the… Show more As a Product Owner, I have been working with three talented agile teams responsible for creating and maintaining a home-grown identity and access management system, notification delivery platform, player account components, as well as an assortment of internal use products, infrastructure services, and developer tools. By always pushing for transparency and direct contact with customer representatives, both external (lotteries) and internal (developers and technical management), the teams achieved an excellent track record for delivering what and when expected. Requirements ranged over product features, integrations with bank gateways, payment, and messaging providers, performance enhancements, faster and more flexible development tools, more transparent logging and monitoring, etc. Deliverables included technical and user documentation, demos and presentations, training sessions, and on-site visits. In addition to that, I have lead several cross-team initiatives, such as the GDPR compliance project for active EEA customers, a transition of NLS applications to containerized environments (Kubernetes), "Player Solution Guild" coordination aimed at synchronizing several teams in 3 countries working on shared player account functionality. Products, technologies, and buzzwords: Jira, Confluence, Java, Gradle, MadCap, Cucumber (Gherkin), OAuth, Kubernetes, REST, RAML.



Dohop

• Iceland
• Airlines and Aviation
• 1 - 100 Employee

• Content acquisition team lead

  • Jan 2016 - Jul 2017

  Iceland As head of content acquisition team, I plan, control and follow up on all external integration activities while maintaining an active and open communications channel with over 200 content providers including major airlines, GDS, fare aggregators and OTAs in Iceland, Russia and most of Europe. Using my previous experience in creating air travel products I also perform project management activities for company-wide development initiatives. During my stay at Dohop, I pushed for… Show more As head of content acquisition team, I plan, control and follow up on all external integration activities while maintaining an active and open communications channel with over 200 content providers including major airlines, GDS, fare aggregators and OTAs in Iceland, Russia and most of Europe. Using my previous experience in creating air travel products I also perform project management activities for company-wide development initiatives. During my stay at Dohop, I pushed for availability and transparency of technical and business performance metrics and leveraged newly available data to increase the efficiency of operations. Over the course of a year, we've implemented active vendor availability monitoring and a continuous integration testing framework that helped significantly increase the number of prices displayed for comparison to our clients. At the same time, multiple improvements to the price query component helped increase revenue per search up to 50% for select partners. These insights were powered by a significant rewrite of our revenue management and reporting system, which also allowed us to introduce multiple new metrics and handy dashboards for the entire team. On the development side of things, I consolidated all development activity in the company into a single issue tracker (Jira) that enabled better cross-team collaboration and project status tracking. Along with the introduction of new road mapping and planning practices, this helped us successfully launch Dohop Connect, the first metasearch-based connection booking product. Show less



Agent.ru

• Russian Federation
• Travel Arrangements
• 1 - 100 Employee

• Product owner, QA Lead, Operations manager

  • Sep 2011 - Dec 2015

  Moscow, Russian Federation As product owner: • performed all the necessary analytical tasks, created user stories and other artifacts, served as the link between developers, business people, and third-party service providers • identified and advocated the necessity for up-front requirements management, thus helping pull the team out of a failing system overhaul project and launching a series of successful releases • in close cooperation with the dev teams introduced a rapid release cycle – over 100 features and… Show more As product owner: • performed all the necessary analytical tasks, created user stories and other artifacts, served as the link between developers, business people, and third-party service providers • identified and advocated the necessity for up-front requirements management, thus helping pull the team out of a failing system overhaul project and launching a series of successful releases • in close cooperation with the dev teams introduced a rapid release cycle – over 100 features and enhancements pushed to production in 2014 as a result • introduced a reliable method of short- and medium-term planning, provided the upper tiers of management with estimates and ensured the teams’ success in meeting deadlines • followed and assisted the dev teams in their search for a suitable agile methodology • took part in all dev team activities as product owner and facilitator • managed an in-house tech writer As QA lead: • made testing an integral part of the development cycle • introduced up-front test planning and some elements of requirement testing • rebuilt regression test-plan from scratch, introduced TestRail • introduced and oversaw development of acceptance test automation • developed and trained a team of 5 qualified test engineers, 2 of whom had no previous experience • cut the time between programming and production by half, with no quality loss • personally participated in various testing activities whenever necessary As operations and support manager: • performed all steps of release management – planned rollouts, created and communicated changelogs, managed settings, performed manual and semi-automated software updates • monitored production performance & logs, identified problems and problem areas, prioritized and managed related fixes and optimizations • planned, coordinated and controlled all production maintenance and improvement activities • created a small dedicated second-tier support team & a suitable process for dealing with incoming requests

• QA Manager

  • Feb 2009 - Sep 2011

  Moscow, Russian Federation Started as the only QA specialist. Performed functional and regression testing, also took part in several load and performance testing sessions. Created and maintained test documentation. Collected and analysed business requirements, created user stories / tasks for 2 development teams (.NET, Java) with use-cases and acceptance criteria. Provided technical support (second line, no end-user interaction): consultations, diagnostics, bug or problem reporting to both internal and external… Show more Started as the only QA specialist. Performed functional and regression testing, also took part in several load and performance testing sessions. Created and maintained test documentation. Collected and analysed business requirements, created user stories / tasks for 2 development teams (.NET, Java) with use-cases and acceptance criteria. Provided technical support (second line, no end-user interaction): consultations, diagnostics, bug or problem reporting to both internal and external developers and help-desks, fix control. By 2009 headed of a small team comprised of a manual tester and a technical writer. Responsible for full development cycle quality assurance, requirements management, development tasks creation and prioritisation, all kinds of testing, release management, post-release support and maintenance. Brought into operation and administered an issue and bug tracker (Jira) and a knowledge base (Confluence). Used them to re-adjust the development process for more transparency and reliability. Consequently took on roles of a team member, scrum master and product owner in the development process. Performed technical (and partially business) analysis for incoming business tasks. Provided technical expertise for the business people. Took part in functional and regression testing sessions when necessary. Provided technical support (second tier, no end-user interaction): consultations, diagnostics, bug or problem reporting to both internal and external developers and help-desks, fix control.



FOSBORN HOME

• Banking
• 1 - 100 Employee

• Business technologies dept. specialist

  • Sep 2007 - Feb 2009

  Moscow, Russian Federation Microsoft Dynamics CRM: • internal user support, consulting and training • diagnostics and error correction, bug reporting • data collection, reporting (Microsoft SQL Server 2005 Reporting Services) • business process analytics, workflow adjustments • took part in outsourced CRM modification projects - collected requirements, drafted specifications, tested the product and updated user-level documentation • took part in CRM & Avaya IP Office telephony integration project… Show more Microsoft Dynamics CRM: • internal user support, consulting and training • diagnostics and error correction, bug reporting • data collection, reporting (Microsoft SQL Server 2005 Reporting Services) • business process analytics, workflow adjustments • took part in outsourced CRM modification projects - collected requirements, drafted specifications, tested the product and updated user-level documentation • took part in CRM & Avaya IP Office telephony integration project Microsoft Sharepoint Server 2007 project lead. Business requirements management and analytics, development of the portal structure, implementation, site design, workflow design, user training. MS Office, Reporting Services, Excel Services, BDC integration. Project never completed due to banking crisis in Russia. Show less