Experience

Maxxima Group

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Recruitment Consultant

  • Jul 2023 - Present

  Recruitment consultant in the pharmacy department at Maxxima Recruitment consultant in the pharmacy department at Maxxima



Sensée

• United Kingdom
• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Specialist

  • Oct 2022 - Feb 2023

  I was tasked with speaking to clients and using triage to ascertain whether we would be able to provide assistance to them, this was done by using Microsoft Excel to input or extract clients' data (Xlookup/ Vlookup), I also was able to gain insight into certain projects we wanted to embark on as well give input into ways to improve our services. I was tasked with speaking to clients and using triage to ascertain whether we would be able to provide assistance to them, this was done by using Microsoft Excel to input or extract clients' data (Xlookup/ Vlookup), I also was able to gain insight into certain projects we wanted to embark on as well give input into ways to improve our services.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Staff

  • May 2022 - Oct 2022

  I was tasked with assisting and troubleshooting customers' issues whether they were software, hardware or technical issues. I used a system named Albert to do triage in order to ascertain what was going on and how best to be able to assist them and resolve their matters. We had KPI’s as we had to have taken a certain amount of calls a day in addition to this we also had record customer satisfaction. I was tasked with assisting and troubleshooting customers' issues whether they were software, hardware or technical issues. I used a system named Albert to do triage in order to ascertain what was going on and how best to be able to assist them and resolve their matters. We had KPI’s as we had to have taken a certain amount of calls a day in addition to this we also had record customer satisfaction.



Coalition

• Brighton, England, United Kingdom

• Sales Promoter

  • Jan 2019 - Feb 2020

  I was tasked with selling tickets to events , booking events, liaising with other companies to either sponsor certain events or do collaborations. We had KPI that we had to hit for commission as well as bonuses so I became comfortable working under pressure and dealing with a fast paced environment.Due to having to speak with multiple people , business’s in person as well as face to face I became use to dealing with rejection. I was tasked with selling tickets to events , booking events, liaising with other companies to either sponsor certain events or do collaborations. We had KPI that we had to hit for commission as well as bonuses so I became comfortable working under pressure and dealing with a fast paced environment.Due to having to speak with multiple people , business’s in person as well as face to face I became use to dealing with rejection.



Asda

• Retail
• 700 & Above Employee

• Assistant

  • Jun 2018 - Mar 2019

  Checking stock levels and replenishing them in the freezer as well as the shop floor, worked on checkout processing customer orders, Checking stock levels and replenishing them in the freezer as well as the shop floor, worked on checkout processing customer orders,



J. BENSON SOLICITORS LTD.

• United Kingdom
• 1 - 100 Employee

• Front Desk Clerk

  • May 2016 - Sep 2016

  I was tasked with booking appointments, taking phone calls, scanning documents, file management, diary management and shadowing solicitors. I was tasked with booking appointments, taking phone calls, scanning documents, file management, diary management and shadowing solicitors.



Zenith

• London, England, United Kingdom

• Canvasser

  • May 2015 - Sep 2015

  This was a door to door sales role in which was primarily commission based. I was paid by generating leads( booking appointments with customers and our follow up team would later secure the sale ). The company was a home improvements/ renovation company meaning we would sell people new windows, doors, sheds etc. As this roles primary pay was commission based I got first hand experiences with dealing with rejection, hitting KPI’S and working in a fast paced environment. This was a door to door sales role in which was primarily commission based. I was paid by generating leads( booking appointments with customers and our follow up team would later secure the sale ). The company was a home improvements/ renovation company meaning we would sell people new windows, doors, sheds etc. As this roles primary pay was commission based I got first hand experiences with dealing with rejection, hitting KPI’S and working in a fast paced environment.



Ansah solicitors

• London, England, United Kingdom

• Personal Assistant to Director

  • Jun 2014 - Sep 2014

  I was tasked with taking minutes in meetings, booking appointments for solicitors, file management, inputting client data onto our systems, scanning documents and also accompanied solicitors to court I was tasked with taking minutes in meetings, booking appointments for solicitors, file management, inputting client data onto our systems, scanning documents and also accompanied solicitors to court