Iva Roganovic

Inbound Customer Service Representative at Senor d.o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Belgrade, Serbia, RS
Languages
  • Serbian Native or bilingual proficiency
  • Norwegian Professional working proficiency
  • Italian Limited working proficiency
  • Spanish Limited working proficiency
  • English Full professional proficiency
  • Danish Elementary proficiency
  • Swedish Elementary proficiency

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Bio

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Credentials

  • Developing Executive Presence
    LinkedIn
    Feb, 2022
    - Sep, 2024
  • Navigating Your Career Through Restructuring, Layoffs, and Furloughs
    LinkedIn
    Feb, 2022
    - Sep, 2024
  • You Need a Career Development Plan
    LinkedIn
    Feb, 2022
    - Sep, 2024
  • Build Your Skills In Customer Service
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Building Rapport with Customers
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Customer Service Foundations
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Customer Service: Managing Customer Feedback
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Finding a Job at Companies That Embrace Diversity and Inclusion
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Prepare Yourself for a Career in Sales
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Dec, 2021
    - Sep, 2024

Experience

Education

  • University of Belgrade
    Master's degree, Scandinavian Studies
    2010 - 2012
  • University of Belgrade
    Bachelor's degree, Scandinavian Languages, Literatures, and Linguistics
    2006 - 2010

Community

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