Service Desk Specialist

• May 2022 - Present

Photographer and Founder

• May 2017 - Present

Personal event photography: Family portraits, wedding, baptism Personal event photography: Family portraits, wedding, baptism

Professional Photographer

• Jan 2014 - Present

Commercial photography, business portraits, and event photography. In a context where social networks and videos make up more than 50% of global usage, a quality photo or video presence should not be missing from the portfolio of a demanding company. Also, due to the amazing evolution in the technological field, the materials in the field of video and photo production have become more accessible and of higher quality. Thus, Ballon Rouge Studio offers a professional and affordable solution for video and photo production for companies for more effective promotion on social media networks and specialized sites. The team proves its professionalism through high-quality materials, being the result of studies at universities, as well as extensive experience in television and film. In developing the concept for video/photo material, we are interested in coming up with a unique and creative formula, which falls within the limits of an affordable cost reflected not only in the price-quality ratio but also in the trust and security of a long-term collaboration. Show less

Senior Technical Support Engineer

• Oct 2019 - Apr 2022

▪ Technical Support for Windows and Microsoft products mainly, as well as mobile applications ▪ Shift Lead - I assist other employees with their daily responsibilities and see that company goals are met. I’m delegating tasks to team members and resolving problems that occur on their shift ▪ Backup Trainer - Conceptualize training materials based on data and research. I feel comfortable in front of people, I transmit knowledge of the subject matter, experience, a passion for learning, interest in people. 17.09.2021 – 22.10.2021 I was part of the ``Training Apprenticeship Program`` where I learned: trainer's main responsibilities, Remote Delivery, Different types of training delivery. I received positive feedback from trainer management. Experience on different Tools: ServiceNow, Active Directory Administrative Center, SCCM, Bomgar, HP Operations Orchestration, Citrix Delivery Console, VDI Desktop Director, Genesys First point of contact for all IT service desk incidents and requests for Stefanini Romania customers. I log customer calls, document, diagnose and troubleshoot IT-related issues based on solutions found in the knowledge base as well as on independent research. I work in a timely, efficient, and autonomous manner while ensuring attendance, quality, and customer service metrics are met. As a support technician, I learned basic troubleshooting procedures and how to handle customers over the phone. I’m not sure what I enjoy most, the fact that my assistance is helping them in their daily work or that I’m doing it with a big/professional smile and they feel it – so that comforts them. I’m thankful that I have a great manager and team. With their help, I learned my lessons about the roles required to run such a complex structure and what a Team means. A great part of this job is being able to help people who were all over the world. I’m proud that my workplace promotes diversity in all of its kinds. Show less

Freelancer Videographer

• Sep 2016 - Sep 2019

Camera and Sound Department Blana Bomba (Documentary film) Director: Claudiu Mitcu, Bucharest, Romania Presence at TIFF 2021 Aftermovie DOKSTATION (Music Documentary Film Festival) http://dokstation.ro/editia-2-dokstation-2017/aftermovie-dokstation-2017/ http://dokstation.ro/editia-1-dokstation-2016/aftermovie-dokstation-2016/ Camera and Sound Department Blana Bomba (Documentary film) Director: Claudiu Mitcu, Bucharest, Romania Presence at TIFF 2021 Aftermovie DOKSTATION (Music Documentary Film Festival) http://dokstation.ro/editia-2-dokstation-2017/aftermovie-dokstation-2017/ http://dokstation.ro/editia-1-dokstation-2016/aftermovie-dokstation-2016/

Inbound Customer Service Representative

• Mar 2014 - Jul 2017

I created excitement around the client’s products and offered information to Customers about their accounts I provided solutions to customers’ issues and delivered an excellent experience in order to create a brand engagement It was also my first contact with the corporate world. I learned here the requirements of such a workplace My role was to deal daily with commercial complaints. Here I had to deal with great emotional pressures (from suspicion, anger, or despair) on the part of the clients. I learned to manage the course of a dialogue, to show empathy and professionalism. Here I had to deal with great emotional pressures. Clients started the conversation most of the time, being already upset, suspicious, angry, or in some cases even hopeless. I learned to manage the course of a dialogue, to show empathy and professionalism. Experience Tool: Atlas Show less