Experience

ITSP Services GmbH

• Austria
• Consumer Services
• 1 - 100 Employee

• Brand Manager

  • Oct 2022 - Present

• Head of Customer Success

  • Apr 2022 - Oct 2022

• Customer Experience Supervisor

  • Sep 2016 - Mar 2022

• Customer Support Senior Agent

  • Mar 2016 - Aug 2016

• Customer Support Representative

  • May 2015 - Feb 2016



DoubleTree by Hilton

• Reservations Agent

  • Nov 2013 - May 2015

  • Responding to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system • Creates and maintains reservation records-usually by date of arrival and promptly processes any cancellations and modifications.

• Bookings Coordinator

  • Mar 2013 - Nov 2013

  • Take prospective clients around the House and discuss terms and conditions of booking and facilities/show rounds • Booking functions/meetings and organise catering for internal functions • Up selling and maximizing product sales where possible • Update the hotel with the function sheets on the daily basis and attending Operations meeting every week • Keeping good communication with Meeting & Events and Sales team of the Hotel.