Food and Beverage Manager

• Jan 2022 - Present

Food and Beverage Manager

• Jul 2021 - Mar 2023

General Manager

• Jun 2017 - Jan 2022

• managing, recruiting, training and developing a team of up to 20 staff • running day-to-day operations of the entire site of 64 bungalows, pool, event rooms, restaurant and bar • responsible for budgets, payroll, rota, stock control, purchasing and financial reports • improving and updating food and beverage menus according to guest preferences and local trends • reducing unnecessary costs and expenditures • creating PR and marketing programme via digital tools and merchandise • improving relationships with local businesses and local clientele • creating a loyalty programme with discounts for local customers • launching Bingo Friday nights resulting in increased attendance from 50 to 120 covers • starting Open Mic/Live Music Saturday nights, achieving local popularity and meeting its demand • increased Sunday Carvery covers from 60 to 180 during Summer period • creating a new efficient training programme for current and new staff members • working closely with the kitchen department to achieve 5-star FHRS rating • improving all existing SOPs and H&S procedures Show less

General Manager

• Dec 2014 - Jul 2017

• managing, recruiting, training and developing a team of up to 14 staff • running day-to-day operations of the kitchen, restaurant, bar and event spaces • responsible for budgets, payroll, rota, stock control, purchasing and financial reports • implementing large events’ offer resulting in 40% increase in covers and turn over during holiday period • changing and updating the menus according to customer needs and feedback • introducing live music on monthly basis resulting in attracting 30-40% more local customers • implementing daily Happy Hour and daily Lunch Deal targeted towards younger customers • working with all departments to pass frequent F&H inspections to achieve and maintain a 5-star rating • increasing quality of service from basic to silver standards Show less

General Manager

• Jul 2007 - Nov 2014

• gradually promoted from a Head Waiter, to Assistant Manager, Restaurant Manager and GM position • managing, recruiting, training and developing a team of up to 23 staff • running day-to-day operations of kitchen, events, restaurant and bar • responsible for budgets, payroll, rota, stock control, purchasing and financial reports • creating a culture of internal promotions resulting in increase of staff morale • introducing an external training company to develop individual skills of all team members • amending business objectives in order to attract more weekend and holiday business • managing soft refurbishment of the property; co-creating a new, fresh and more appealing design • replacing the entire tableware and kitchenware throughout the property • working with all departments to pass frequent F&H inspections to achieve and maintain a 5-star rating • increasing quality of service from basic to silver standards Show less

General Manager

• Jul 2003 - Sep 2007

Assistant Manager

• Mar 2000 - Jun 2003

Head Waiter

• Feb 1993 - Mar 2000