Experience

OnAir Entertainment

• Malta
• IT Services and IT Consulting
• 200 - 300 Employee

• Service and Support Manager

  • Oct 2022 - Present



Evolution

• Malta
• IT Services and IT Consulting
• 700 & Above Employee

• Service Support Specialist

  • Oct 2021 - Jul 2022

  + Ensuring that all casino tables are operational without interruptions and games results are processed according to the correct procedures, to guarantee game integrity. + Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason. + Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity. + Escalating all incidents that cannot be resolved at 1st line, to the appropriate 2nd line, or 3rd line support via Jira or SST, as required. + Identifying problems/ incidents and escalating them to appropriate departments via Jira/ SST/ Slack. + Monitoring critical application functions and Infrastructure components via the provided monitoring tools. + Identifying, analyzing, logging and escalating all incidents, as necessary. + Handling major incident management for all events that affect the availability of the Live Casino Service.+ Close collaboration with Team Managers, Floor Managers, Trainers, Technical team, Equipment Specialist, Office Assistants and Head of Operations. Show less

• Floor Manager

  • Nov 2020 - Oct 2021

  + Creating internal operational rotations (break lists) to ensure a good balance of table performance.+ Conduction systematic evaluation of Game Presenters' performance. + Deliver to Game Presenters on-job re-training when necessary. + Administering medical certificates and absences. + Ensuring full coverage for Game Presenters' long-term schedule. + Conduct floor-walks and Management by Walk Around (MBWA) routines. + Provide spare uniforms when necessary. + Actively involved in Health and Safety activities and in the committee responsible of coordinating employee transport logistics. + Checking tables performance. + Close collaboration with Team Managers, Service Support Specialists, Trainers, Technical team, Equipment Specialist, Office Assistants and Head of Operations. Show less

• Game Presenter / Croupier

  • Sep 2018 - Nov 2020

  Leading casino games and interacting with players, from allaround the world, on a live video stream.Maintaining a pleasant and engaging atmosphere for liveplayers while presenting casino games, such as Blackjack,Roulette, Baccarat and others.Since players are joining a live stream, from all around theworld, there are some essential skills for this role, such as:- very good English knowledge- being presentable & well groomed- responsible- professional- sociable- engaging Show less



ORPA FASHION SRL

• Bucharest, Romania

• Sales Consultant

  • Mar 2018 - Sep 2018



MEGA IMAGE - Ahold Delhaize Group

• Romania
• Retail
• 700 & Above Employee

• Trade Worker

  • Jul 2017 - Feb 2018