Analysis and Test engineer

• Mar 2020 - Present

Taking on the workload through ALM (Application Lifecycle Manager) and OctaneEvaluating Test SetsAnalysing the Test-cases with CANape that do not comply with the SpecificationsMaking modifications to the specifications in order to make the Test-cases functionProposing and suggesting software releases

Analysis Engineer

• Sep 2019 - Mar 2020

- Evaluating the functions in the ECU architecture of prototype vehicles based on error messages and diagnostic protocols-Analysing the problems and finding the causes of the DTC's (diagnostic trouble code) based on bus communications (CAN, FlexRay, LIN)- Documenting unknown errors from the ECU's through a Ticketing system and elaborating solutionswith the development departments in charge

Product Data Management Specialist

• Jan 2019 - Sep 2019

Application Manager&Support

• May 2016 - Jan 2019

2nd Level Technical Support for applications that control the production and manufacturing of parts for a major automotive company; Troubleshooting application issues; Incident Management for Mainframe applications; Support for implementation of Problem Management, Change Management; Implementing changes in order to updated and improve the applications performance; On-Call support for critical applications; Constant improvement for all the responsible applications; 2nd Level Technical Support for applications that control the production and manufacturing of parts for a major automotive company; Troubleshooting application issues; Incident Management for Mainframe applications; Support for implementation of Problem Management, Change Management; Implementing changes in order to updated and improve the applications performance; On-Call support for critical applications; Constant improvement for all the responsible applications;

Network Engineer

• Sep 2015 - May 2016

- application support for international clients via ticketing tool - troubleshooting basic application issues and resolving standard requests - routing incidents to appropriate team members - log and manage issues coming from 1st line support - reports creation - application support for international clients via ticketing tool - troubleshooting basic application issues and resolving standard requests - routing incidents to appropriate team members - log and manage issues coming from 1st line support - reports creation

Telecom engineer/Incident Manager

• Oct 2013 - Sep 2015

Case diagnosis by remote access or telephone. Development and improvement of service organization and service processes an a team oriented base. Documentation of diagnosis procedure and results. Taking immediate action in case of system breakdowns. Providing support for the on site technicians in case of complex problems. Reproduction of the error pattern on reference systems. Configuration, start up, maintenance of reference systems in the convergence laboratory . Interpretation of alarms and error messages. Show less

Test driver

• Jan 2013 - Oct 2013

Vehicle inspection before and after the test drive with regard to traffic and operating safety, damages, complaints and errors Execution of test runs according to the test specification Judging from test vehicles and search for complaints, errors and subjective impressions Detailed documentation of test results Vehicle inspection before and after the test drive with regard to traffic and operating safety, damages, complaints and errors Execution of test runs according to the test specification Judging from test vehicles and search for complaints, errors and subjective impressions Detailed documentation of test results

Customer/Client Support Agent

• Jan 2011 - Jan 2013

Providing front line support via chat and telephone. Addressing a wide range of technical and non-technical issues that customers may have with services or hosting accounts. Providing Level 1 technical support for customer by writen tickets. Providing front line support via chat and telephone. Addressing a wide range of technical and non-technical issues that customers may have with services or hosting accounts. Providing Level 1 technical support for customer by writen tickets.