Experience

Strategic Workforce Solutions

• Philippines
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager Romania & Philippines

  • Sep 2022 - Present



Kiewit

• United States
• Construction
• 700 & Above Employee

• Talent Acquisition Team Lead - Global Resource Center Romania

  • Jun 2019 - Present

• Talent Acquisition Advisor

  • Aug 2017 - Sep 2022

  • Sourcing candidates in the construction sector all over North America on various engineering, design, construction, safety and business internships and entry level positions;• Working closely with the assigned recruiting manager to understand, support and deliver innovative recruiting solutions;• Assess applicant/candidate quality, skills, and fit to identify the best candidate for a position;• Build and maintain effective relationships with candidates through the recruiting process;• Review job applications in SAP SuccessFactors;• Source candidate resumes in SAP SuccessFactors, Handshake, Linkedin;• Conduct video and phone screens and make further recommendations based on them;• Build talent pools and pipeline candidates for future or repeating positions• Post jobs on different platforms (Hand Shake; Universities websites) • Offer guidance and training to new employees. Working with: SAP SuccessFactors; Yello; Outlook; Microsoft Office package; Hand Shake; Show less



Fast Support

• Bucharest, Romania

• Trainer

  • Apr 2017 - Jun 2017

  -creating a training plan; -creating a training manual; -organizing 1 week training sessions with the new employees; -testing the agents at the end of the training period; -identifying their strong and weak points and distribute them in the department they fit the best; -organizing coaching session with the old employees; -evaluating 20 agents/month in terms of the quality of their work; -computing the quality bonuses of the employees; -finding strategies to continuously improve the quality of the employees. Show less



Red Mountain Management

• Bucharest, Romania

• Team Lead / Shift Manager

  • Apr 2016 - Apr 2017

  -coordinating a team of 13 customer support and compliance agents; -sharing the daily/weekly/monthly tasks and ensuring that they are fulfilled with success; -working with databases, on-line platforms, reporting systems (ZenDesk; CRM; LiveAgent; PBX); -create weekly/monthly/daily reports based on KPI's; -dealing with the high-depositors, communicating with them, ensuring satisfaction, solving their problems / queries; -finding strategies to continuously increase the team's results; -motivating agents and working on improving the quality of their work; -computing the monthly bonuses of the agents based on their performance; -ensuring the customer orientation and satisfaction; -interviewing the candidates for the Agent position and organizing periodic training; -ensure the proper communication between departments; -creating the weekly/monthly working schedule for the agents; -taking appropriate decisions under pressure; Show less



Red Mountain Management

• Bucharest, Romania

• Compliance Agent

  • Nov 2015 - Apr 2016

  -communicating with clients from all over the world in English by phone, live chat and e-mail -identifying and solving clients' problems -obtaining, verifying and validating the clients' documents -achieving a personal and a team target in terms of customer satisfaction and the number of documents obtained -communicating with other departments of the company located outside the country -communicating with clients from all over the world in English by phone, live chat and e-mail -identifying and solving clients' problems -obtaining, verifying and validating the clients' documents -achieving a personal and a team target in terms of customer satisfaction and the number of documents obtained -communicating with other departments of the company located outside the country



Traffic Empire

• Bucharest, Romania

• Broker / Sales Agent

  • Sep 2015 - Nov 2015

  -completed a 2 weeks sales training and a final test -communicating with clients from all over the world via phone -presenting and selling the products of the company (capital market) -identifying different typologies of clients and approaching them accordingly -creating a financial plan based on the information offered by them -daily check-up of the main market events -completed a 2 weeks sales training and a final test -communicating with clients from all over the world via phone -presenting and selling the products of the company (capital market) -identifying different typologies of clients and approaching them accordingly -creating a financial plan based on the information offered by them -daily check-up of the main market events