Experience

WalletHub

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Compliance Manager

  • Nov 2021 - Present

  • Oversee 200+ website pages to ensure compliance with client policies and procedures, as well as with regulatory and ethical standards;• Make requested updates to client website ads on an ongoing basis;• Design and monitor control systems to deal with violations issued by clients and prevent them, reducing the number of violations by 30%;• Review and evaluate ads and editorial pieces before going live on site to identify hidden risks or common issues;• Owned the strategic relationship with existing clients, managing over 15 accounts;• Provided support and helped with onboarding of 5 new clients;• Worked cross-functionally with different teams including engineering and operations, to ensure client satisfaction; • Worked closely with the Development team to solve technical issues and integration of new APIs; • Tested and helped with implementation of new tools and website changes;• Created strategic roadmaps and executed against deadlines and milestones;• Supervised and trained 2 compliance officers and team. Show less

• Data Entry Specialist

  • Jan 2020 - Nov 2021

  • Searched for and identified the correct and relevant data and add it to the respective database;• Updated database data according to changes found after performing internet research;• Researched and analyzed data in order to prepare reports with conclusions;• Updated website content and reached out to various stakeholders to ensure data accuracy;• Met set deadlines and milestones.



Yardi

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • 2018 - 2020

  • Handled inbound calls or email customer inquiries and service requests; • Provided introductory information to new customers; • Escalated queries and concerns to the proper stakeholders; • Met daily goals (30 interactions per day) and passed 95% of the Q&A Monthly Audits; • Troubleshot issues to determine if situations need to be escalated to the on-site personnel; • Worked with a team of CSRs and other departments to find appropriate solutions. • Handled inbound calls or email customer inquiries and service requests; • Provided introductory information to new customers; • Escalated queries and concerns to the proper stakeholders; • Met daily goals (30 interactions per day) and passed 95% of the Q&A Monthly Audits; • Troubleshot issues to determine if situations need to be escalated to the on-site personnel; • Worked with a team of CSRs and other departments to find appropriate solutions.



Careers in White

• Romania
• Events Services
• 1 - 100 Employee

• Sales Representative

  • 2017 - 2018

  • Presented, promoted and sold company services to existing and prospective customers; • Negotiated all contracts with prospective clients; • Established, developed and maintained positive business and customer relationships; • Achieve quarterly sales targets and outcomes within schedule; • Traveled at off-site events to meet clients and assured client satisfaction. • Presented, promoted and sold company services to existing and prospective customers; • Negotiated all contracts with prospective clients; • Established, developed and maintained positive business and customer relationships; • Achieve quarterly sales targets and outcomes within schedule; • Traveled at off-site events to meet clients and assured client satisfaction.