Experience

Machteamsoft

• Romania
• Technology, Information and Internet
• 1 - 100 Employee

• Business Communication Specialist Comunicatedepresa.ro/ Ziare.com

  • Jan 2011 - Present

  *Administering and expanding the customer portfolio by providing the best communication solutions in relation to the clients' business needs *Establishing a proper strategy, discuss the best online advertising options for increase brand awareness on portfolio sites: Comunicatedepresa.ro, Acasa.ro, Comunicatemedia.ro *Understand and act upon customer’s needs, goals, and strategies *Developing strong business partnerships by managing the relationships based on trust and achieving customer satisfaction through high-level account management *Customer loyalty and consulting (in various areas, such as Public Relations, Search Engine Optimization, online marketing campaigns, site interaction ) *Achieved and overachieved sales objectives and developed a portfolio of well-known brands from various fields of activity Show less



Machteamsoft- NCH Holding

• Training /Coaching Comunicatedepresa.ro

  • Feb 2015 - Jul 2015

  *Responsible for monitoring and supervising the sales team in order to meet project goals *Conducted motivational coaching, aiming at the evolution and satisfaction of the team *Conceived custom script, monthly campaigns according to customer requirements and objectives, *Centralised customer feedback, ensured the quality of the sales team process in order to protect and expand the customer portfolio *Responsible for monitoring and supervising the sales team in order to meet project goals *Conducted motivational coaching, aiming at the evolution and satisfaction of the team *Conceived custom script, monthly campaigns according to customer requirements and objectives, *Centralised customer feedback, ensured the quality of the sales team process in order to protect and expand the customer portfolio



TELLUS International

• Information Technology & Services
• 1 - 100 Employee

• Quality Analyst

  • Jun 2010 - Dec 2010

  *Monitoring the team performance level through call quality monitoring *Analyze and discern the tactics used by agents, the approaches taken to fit the customer mindset *Designing evaluation programs and monitor the metrics defined for success *Providing custom training for helping the team to improve their practice, enhance their skills and advance their knowledge *Helping the team to maximize the sale revenue and to achieve the project goals *Monitoring the team performance level through call quality monitoring *Analyze and discern the tactics used by agents, the approaches taken to fit the customer mindset *Designing evaluation programs and monitor the metrics defined for success *Providing custom training for helping the team to improve their practice, enhance their skills and advance their knowledge *Helping the team to maximize the sale revenue and to achieve the project goals



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Jan 2009 - Dec 2010

  Customer acquisition from the competition, identify new business opportunities, up-sell and retention optimization.( B2B )- Top Perfomer Customer acquisition from the competition, identify new business opportunities, up-sell and retention optimization.( B2B )- Top Perfomer



TELLUS International

• Information Technology & Services
• 1 - 100 Employee

• Account Manager

  • Oct 2008 - Oct 2009

  Customer Acquisition & Loyalty, Client Service Customer Acquisition & Loyalty, Client Service