Experience

Agilar Spain

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Back office and administration

  • Mar 2019 - Present

  - Updating of databases. - ERP Management. - Checking of bank accounts, preparation of payments and bank reconciliation. - Course management (registration, invoicing, preparation and organisation). - Management of supplier invoices. - Reception of telephone calls. - Daily e-mail management. - Updating of databases. - ERP Management. - Checking of bank accounts, preparation of payments and bank reconciliation. - Course management (registration, invoicing, preparation and organisation). - Management of supplier invoices. - Reception of telephone calls. - Daily e-mail management.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Recepcionist

  • Jul 2014 - Jul 2018

  Meliá Villaitana, Meliá Madrid Serrano and Tryp Madrid Airport Suites. - Check-in tasks: reception of clients, room allocation and attention according to the type of reservation, promotion and attraction of clients for the loyalty programme of the Meliá chain, upsellings breakfast, room upgrades or late check out. - Check out tasks: issuing invoices to customers and companies, collection of stay charges. Attention to customer requests: sale of tourist bus tickets and excursions, bookings for shows and flamenco shows, typical restaurants in the centre of Madrid, management of forgetfulness. - Night shift: fixed services of the day, no-shows, cancellations and deductions of the day, hotel production, payment gateways, cancellations and deductions of the day. production of the hotel, payment gateways, listings for Police, Revenue, Housekeeper and Restaurant, wake-up calls. - Admin: management of bookings and steps, cash register, cash register closing, discrepancy reports, voucher request to discrepancies, requesting vouchers from travel agencies, issuing credits and closing the day. Show less