Network Project Engineer

• Jul 2022 - Present

• Jan 2018 - Jan 2022

• Part of the Team that manage the F5 load Balancer. • Configuration and Troubleshoot of WAN and LAN connectivity issues across branches bank wide to ensure 99% uptime in branches (including configurations of QoS to prioritize desired Banking traffic during link congestion).• Manage the Network Architecture for Access Bank World Class Contact Center taking into consideration network resilience and 100% uptime at the Contact Center• Part of the team that Configure and Manage all the Firewalls Bank wide - Server Farm Firewall, Extranet Firewall, Swift Firewall for safe guarding SWIFT Payment Platform, Internet Firewall for Nigeria and all subsidiaries. We manage Firewalls that cut across vendors like Cisco, Checkpoint, SOHPOS/Cyberoam, Fortinet Firewall. Show less

• Jan 2016 - Jan 2018

I take part with virtual environmental builds, AD to Azure & mailbox migrations, image new and existing laptops for projects and migrations using MDM with autopilot and Intune by pushing discrete applications, zero-touch, to users over the network or the internet using while delivering high quality remote and onsite support on a range of technical incidents, requests and problems across the company’s client base.I triaged tickets and take ownership of incidents and manage them through to resolution while ensuring SLA’s like time to respond, time to resolve and first-time-fix are met. Always maintain a professional relationship with clients and peers and act as an ambassador for the company and having positive impact on onsite project and clients I am assigned to. Show less

• Feb 2014 - Jan 2016

• First point of contact for service requests and IT related incidents, and handled call volumes of 50 - 100 calls per day via phone and service request portal while resolving 80% at first hand.• Logged all calls made to the service desk with the correct level of detail and assigned calls to the appropriate resolver groups and maintain accurate records of call status and proactively communicate with customers on the progress of open calls.• Performs initial assessment of all incidents using scripts, KB and best practice of resolving incidents at the first attempt.• Worked closely with other resolver teams across IT, escalated calls as necessary to ensure that requests are completed within SLA. • This includes installing and maintaining communications infrastructure, operating systems, network, and application software, on desktop and other computers. Show less