Itumeleng Potsanyane

CoE: Business Configuration Analyst at M-PESA Africa
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Contact Information
us****@****om
(386) 825-5501
Location
Maseru District, Lesotho, LS
Languages
  • Sesotho -
  • English -

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Credentials

  • Business Analysis Foundation
    LinkedIn Learning
    Aug, 2021
    - Oct, 2024
  • IT Information Library Foundations Certification (ITIL)
    PeopleCert
    Nov, 2020
    - Oct, 2024
  • introduction to structured query Language
    Coursera
    Jul, 2018
    - Oct, 2024
  • Certified SAFe® 5 Practitioner
    Scaled Agile, Inc.
    Sep, 2021
    - Oct, 2024

Experience

  • M-PESA Africa
    • Financial Services
    • 100 - 200 Employee
    • CoE: Business Configuration Analyst
      • Jun 2021 - Present

      The purpose of the role is to analyze and document requirements for the development of M-Pesa services and to confirm the feasibility of these services by creating and testing business configuration solutions. Analysis, definition and configuration of new M-Pesa services and associated controls on both the mobile money and financial crime monitoring platforms (AML). Act as a centralized control for the required configuration changes on anti-money laundering (AML) platform The purpose of the role is to analyze and document requirements for the development of M-Pesa services and to confirm the feasibility of these services by creating and testing business configuration solutions. Analysis, definition and configuration of new M-Pesa services and associated controls on both the mobile money and financial crime monitoring platforms (AML). Act as a centralized control for the required configuration changes on anti-money laundering (AML) platform

  • Vodacom Lesotho
    • Lesotho
    • Telecommunications
    • 100 - 200 Employee
    • Specialist: Financial Systems - M-PESA
      • Aug 2019 - May 2021

      Responsible for administering, maintaining and supporting M-Pesa systems. Provide operational support and solving arising issues as a second line support, making sure that they are solved within specified SLAs. Configuring and implementing new solutions/products and projects inline with configuration management processes and change management processes to make sure we minimize outage as much as possible and achieving best customer products. Making sure that data recovery tests are done regularly to ensure smooth fail overs in case disaster recovery is needed. Supporting new integrations with 3rd parties and helping in troubleshooting any issues that may arise on API testing and end to end testingImproving mobile money platform for good customer experience and simple customer journey to make sure customers enjoy using our platform. Show less

    • M-Pesa System Administrator
      • Sep 2017 - Jul 2019

      IT M-Pesa system support

    • UAT
      • Jan 2017 - Aug 2017

      M-Pesa G2 Project: New system testing (UAT)

  • National University of Lesotho
    • Higher Education
    • 400 - 500 Employee
    • Student
      • May 2011 - Jun 2016

      An Engineer An Engineer

  • National Assembly of Lesotho
    • Assistant Network Support officer
      • Feb 2016 - May 2016

      Help all the users with IT related issues Help all the users with IT related issues

Education

  • National University of Lesotho
    B.Eng in Electronics, Electrical and Electronics Engineering
    2011 - 2016
  • Mazenod High School
    COSC
    2006 - 2010

Community

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