Experience

Micros South Africa (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Central Systems Consultant

  • Nov 2016 - Present

• Hospitality Systems Support Agent

  • Jul 2014 - Oct 2016

   Mentoring / Coaching and Training team Solving escalated cases Meeting all service level agreement is reached (SLA) IT systems to keep track of teams progress Mentoring team performance Client service management and queryresolution Maintain effective communication with clients



Southern Sun Pretoria

• Pretoria

• Banqueting Co-Ordinator

  • Apr 2013 - Apr 2014

   Customer service  Making reservations (Individual, Group and Conference)  Coordinating Events  Handling accounts and payment  Customer service  Making reservations (Individual, Group and Conference)  Coordinating Events  Handling accounts and payment



Garden Court Hatfield

• Pretoria

• Senior Reservations Agent

  • Jul 2009 - Mar 2013

   Customer service  Making reservations (Individual and Group)  Coordination of tourist stay  Managing the hotel revenue and upselling  Managing reservations office  Upselling the hotel  Handling accounts  Customer service  Making reservations (Individual and Group)  Coordination of tourist stay  Managing the hotel revenue and upselling  Managing reservations office  Upselling the hotel  Handling accounts



Garden Court Hatfield

• Pretoria

• Guest Service Attendant

  • Oct 2008 - Jun 2009

   Customer Service  Making reservation for walk in guest  Solving guest query, payments and direct bill.  Customer Service  Making reservation for walk in guest  Solving guest query, payments and direct bill.



Garden Court OR Tambo

• Kempton Park

• Guest Service Attandent

  • Mar 2007 - Sep 2007