Information Technology Support Specialist

• Aug 2014 - Present

IT Support Specialist

• Aug 2014 - Sep 2020

Information Technology Project Coordinator

• Oct 2020 - Sep 2021

Initiates, coordinates, and enforces IT systems, policies, and procedures Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies Schedules upgrades and security backups of hardware and software systems Researches and implements new systems Conducts system audits of technologies implemented Evaluates user needs and system functionality and ensures that information and communications technology meet these needs Offers users appropriate support and advice Works with vendors to manage crisis situations Uses and understands the organization’s applications and resources Assists other departments in IT for applications as needed Inventories, documents, and monitors IT equipment Research and study organization goals, strategies, practices, and user projects Recommend IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements Evaluate technology risks to develop a network disaster recovery plan and backup procedures Ensure standardization of applications (Office, Windows, etc.), equipment, and permissions/security Set up new users Terminate users Create and maintain server permissions and file organization Initiate and maintain EDI integration Define and implement an IT budget Evaluate existing IT vendors/service providers to ensure they are the best fit functionally and financially Supports greenhouse IT Manage security technology Show less

System Administrator

• Oct 2008 - Sep 2021

Sales: Sell and negotiate Service contracts, demonstrate software and explain benefits of service contracts/preventative maintenance opposed to corrective maintenance, and the costs associated. Install new hardware, systems and software, Install, configure, and maintain networks, and network services, equipment and devices. Support network and computing infrastructure, Support administration of servers, desktop workstations and laptops. Perform troubleshooting analysis of servers, workstations and associated systems End user support. Manage user accounts, permissions, email, anti-virus, anti-spam Show less

IT Technician/ Installer

• Oct 2007 - Oct 2008

Install and maintain servers, POS, workstations and tablets for Casinos and Bingo halls nationwide Software/Hardware installation, workstation customization and Troubleshooting Database management SQL Server 2000 2005 Support administration of servers, desktop workstations and laptops Built, repaired, and installed custom hand held tablets End user support instruct clients on proper usage and tutorials on how to use units Handled Tech Support via Help Desk Phone Line Install and maintain servers, POS, workstations and tablets for Casinos and Bingo halls nationwide Software/Hardware installation, workstation customization and Troubleshooting Database management SQL Server 2000 2005 Support administration of servers, desktop workstations and laptops Built, repaired, and installed custom hand held tablets End user support instruct clients on proper usage and tutorials on how to use units Handled Tech Support via Help Desk Phone Line

IT Technician

• Sep 2002 - Oct 2007

Installer- Digital Cable, High Speed Internet, Connect/Disconnect, troubleshoot lines Sub Contracted with Time Warner Cable and Direct TV Software Applications- design, develop, implement and document software application projects. Project planning, and implementation of effective cost efficient solutions Operating Systems- Install, configure, repair, and maintain Windows 3.x, 9.x, 2000, Millennium, XP Pro, Home, and Linux Networking: large and small workplaces Installer- Digital Cable, High Speed Internet, Connect/Disconnect, troubleshoot lines Sub Contracted with Time Warner Cable and Direct TV Software Applications- design, develop, implement and document software application projects. Project planning, and implementation of effective cost efficient solutions Operating Systems- Install, configure, repair, and maintain Windows 3.x, 9.x, 2000, Millennium, XP Pro, Home, and Linux Networking: large and small workplaces