DevOps Engineer

• Oct 2021 - Present

Support Engineer

• Sep 2017 - Sep 2021

Since starting at NameCoach I've worked to optimize functionality of both our base product lines and our Support Desk flow by:♦ Programming service classes to monitor data-flow and functionality within our cloud application♦ Setting up alerting policies and automated testing to monitor application uptime and latency♦ Expanding and leveraging our knowledge base to create better self-service for customers♦ Automating reporting to quickly gather key metrics to aid our Customer Success team

Freelance Software Developer

• Jan 2017 - Present

♦ Created and published the eol gem, a robust Ruby wrapper for the Encylopedia of Life API.♦ Contributed to multiple open source projects, most notably solving backend and database issues for DCAF's website which runs on RoR and MongoDB. ♦ Created and published the eol gem, a robust Ruby wrapper for the Encylopedia of Life API.♦ Contributed to multiple open source projects, most notably solving backend and database issues for DCAF's website which runs on RoR and MongoDB.

Licensed Acupuncturist

• Oct 2011 - Jan 2017

♦ Diagnosed and treated up to 30 patients per day in a high-volume, fast-paced community acupuncture setting; delivering over 20,000 treatments total.♦ Designed our first EHR system templates, and planned our successful transition to becoming an almost entirely paperless clinic.♦ Utilized HTML, CSS, and JS best practices to make the company's website responsive. ♦ Diagnosed and treated up to 30 patients per day in a high-volume, fast-paced community acupuncture setting; delivering over 20,000 treatments total.♦ Designed our first EHR system templates, and planned our successful transition to becoming an almost entirely paperless clinic.♦ Utilized HTML, CSS, and JS best practices to make the company's website responsive.