Kevin Apolinario

Curriculum Developer at Mount Wachusett Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Brooklyn, New York, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency

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Stephen Cleary

I had the pleasure of being trained by Kevin and can confidently say that he is a kind and caring individual. He is patient and always willing to take the time to ensure that his team members fully understand the material. Not only is Kevin an excellent trainer, but he is also a valuable asset to any team. He is reliable, proactive, and always ready to lend a helping hand. He has a strong work ethic and is dedicated to providing top-notch support to customers. I highly recommend Kevin. He is a valuable asset to any team and I am grateful to have had the opportunity to work with him.

Aaron Daniels

Kevin has an immense passion for training and helping people get into the IT field. He has a great wealth of knowledge and is always willing to give it out to anyone who asks. He inspires me to be a better leader everyday, by always staying positive and humble.

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Credentials

  • ACMT Certification
    Apple
    Aug, 2015
    - Oct, 2024
  • Lenovo 2012 Servers
    Lenovo
    May, 2015
    - Oct, 2024
  • Lenovo Laptops
    Lenovo
    May, 2015
    - Oct, 2024
  • Food Handler License
    New York City Department of Health and Mental Hygiene
    Aug, 2009
    - Oct, 2024
  • A+
    CompTIA
    Nov, 2014
    - Oct, 2024

Experience

  • Mount Wachusett Community College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Curriculum Developer
      • Oct 2023 - Present

      I develop IT Support curriculum programs to assist students to learn hands on IT Support. I will mentor students and teach them how to market themselves. I will also help students with their personal branding. I develop IT Support curriculum programs to assist students to learn hands on IT Support. I will mentor students and teach them how to market themselves. I will also help students with their personal branding.

  • SentinelOne
    • United States
    • Computer and Network Security
    • 700 & Above Employee
    • S1 Support
      • Jan 2023 - Present

      -Troubleshoot Active Directory, AD Connect, (Azure and On-Prem Technologies) -Debugging Linux issues. -Preventing common active directory attacks. -Working with customer to build reliable, secure solutions. -Troubleshooting windows server infrastructure problems. -Actively participate in client meetings and implement solutions. -Manage customer communication and expectations to resolve technical problems. -Diagnose, troubleshoot and debug customer problems. -Troubleshoot Active Directory, AD Connect, (Azure and On-Prem Technologies) -Debugging Linux issues. -Preventing common active directory attacks. -Working with customer to build reliable, secure solutions. -Troubleshooting windows server infrastructure problems. -Actively participate in client meetings and implement solutions. -Manage customer communication and expectations to resolve technical problems. -Diagnose, troubleshoot and debug customer problems.

  • Cyber Mentor DoJo
    • United Kingdom
    • Computer and Network Security
    • 1 - 100 Employee
    • Cyber Mentor
      • Nov 2022 - Present

      -IT Support Training -Customer Service -Mock interviews -Mentoring Students -IT Support Training -Customer Service -Mock interviews -Mentoring Students

  • Technical Skills Development Platform (JOBSKILLSHARE)
    • Senior Technical Trainer
      • Feb 2022 - Present

      -Active directory training -Customer service -Office 365 training -Windows 10 Troubleshooting -Coaching and mentoring -Active directory training -Customer service -Office 365 training -Windows 10 Troubleshooting -Coaching and mentoring

  • RaicesCyberOrg
    • Chapter Director
      • Oct 2021 - Present

      -Implement company-wide technology updates and hold sessions to teach employees on new features -Create onsite and virtual events to train students -Create training and teach classes -Create documentation on tech training -Implement company-wide technology updates and hold sessions to teach employees on new features -Create onsite and virtual events to train students -Create training and teach classes -Create documentation on tech training

  • Tradeweb
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior Desktop Engineer
      • Feb 2022 - Dec 2022

      -Provide white-glove, VIP Support of all executives, senior leadership and global end users -Provide superior client experience and strength relationships across the global organization -Troubleshoot reported issues and complete assigned task according to SLA in ServiceNow -Support virtual infrastructure platforms, VDI, Citrix, VMware Horizon, virtual desktops -Support MFA and SSO integrations, Okta, Azure, PingID, RSA -Support various collaboration and messaging technologies, Zoom, Teams, WebEx, Skype, Sympthony -Administering SCCM, Active Directory, group policy, Appsense, file management -Create metrics, monitoring and system reports for a higher level of information, i.e., trend analysis and management of the health of environment -Testing and certifying hardware and software technologies -Follow IT change management governance & process -Effectively communicate and build rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration, from initiation to close -Provide on-site support of physical desktops, hardware, peripherals, printers, etc -Collaborate with colleagues across the global organization to implement change through structured change management process Show less

  • TechSkills Institute
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Trainer
      • Sep 2021 - May 2022

      - Active Directory Training (managing users and computers) - Group policy fundamentals and implementation - Windows Server and Desktop fundamentals - Networking and End Point protection fundamentals - Softskills traininig - Assist with Interview and Resume Skills - Collaborating on various topics to help student learn better - Active Directory Training (managing users and computers) - Group policy fundamentals and implementation - Windows Server and Desktop fundamentals - Networking and End Point protection fundamentals - Softskills traininig - Assist with Interview and Resume Skills - Collaborating on various topics to help student learn better

  • Agio
    • United States
    • Information Technology & Services
    • 200 - 300 Employee
    • System Analyst
      • Sep 2021 - Feb 2022

      -Desktop and Laptop hardware -MS Windows 7 and 10 -MS Office 2010/2016/365 applications -Active Directory account management -HP Server hardware -Exchange Admin Center -Citrix Cloud -Azure AD Connect -Mobile Iron -Vmware -SCCM -MDM mobile iron -Desktop and Laptop hardware -MS Windows 7 and 10 -MS Office 2010/2016/365 applications -Active Directory account management -HP Server hardware -Exchange Admin Center -Citrix Cloud -Azure AD Connect -Mobile Iron -Vmware -SCCM -MDM mobile iron

  • ORIX Corporation USA
    • United States
    • Financial Services
    • 400 - 500 Employee
    • Senior Information Technology Support Engineer
      • Jul 2019 - Sep 2021

      • Responsible for supporting all aspects of the organization's end point stack such as desktop computers, laptop computers, mobile devices, scanners, printers (network/desktop), cisco phones and video conference equipment and solutions. • Responsible overseeing/coordinating the day to day operations of support staff locally and in neighboring offices • Create administrative documentation for supported technologies and save to knowledge base repository • Create user documentation for supported technologies and save to knowledge base repository • Provide end-user training sessions as required • Work support cases escalations expeditiously • Work with vendors when necessary to troubleshoot/resolve support cases • Document, in detail, steps taken to resolve escalated support cases in ticket logs • Follow up on outstanding requests and ensure timely resolution • Create/maintain computer accounts, user accounts, security groups and distribution groups in Active Directory Users and Computers • Create/edit mailboxes in Exchange Management Console • Build/maintain images and deploy to desktops, laptops and tablets • Build/test/deploy application packages for the organization as required through Ivanti • Provide white glove support for executives and executive assistants • Provide weekly remediation reports to helpdesk manager for assigned technical solution(s) • Administer assigned solution(s) and ensure we are running the latest supported version • Manage/execute all tasks related to employee onboarding, moves and terminations • Maintain an updated inventory of hardware in storage (weekly) • Participate in on call rotation for afterhours support (weekly rotation) • Troubleshooting VPN issues like cisco connect • Managing mobile devices through Duo enrollment and MaaS360 • Create IT tutorial videos for Orix Documentation • Personal IT Assistant of CEO, CFO, Chief Risk Officer, Chief Compliance Officer, Chief Investment Officer Show less

  • York Capital Management
    • United States
    • Investment Management
    • 1 - 100 Employee
    • Junior System Administrator Consultant
      • Jul 2018 - Jul 2019

      • Setting up new users, desktops, and patching new locations to cisco patch panel • Changing hard drives, memory, and other hardware peripherals • Configuring Sever 2008, 2008R2, 2012 (build, administer, maintain, troubleshoot) • Configuring MS Exchange Server 2010 • Troubleshooting and configuring VoIP phone systems • Troubleshooting Virtual Server and Virtual Desktop environment (VMware and Citrix VDI) • Troubleshooting IOS and Android software platform for Apple computer support and other BYOD phone support • Setting up video conference, audio bridges • Setting up meeting presentations and laptop presentations • Activate directory configuration, group policy, and password resets. • Install and configure Duo Authentication for users • Permission user security groups and distribution groups • Swap out computers, monitors, laptops, and other hardware peripherals • Assist executives with software applications such as Bloomberg excel add in and CapIQ Plugin • Configure Vlans and router switches • Configure and set up Citrix Xen App VDI Desktops • Maintain and configure Wireless access points, VPN tunnels, remote access connections • Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor • Responsible for designing, organizing, modifying, installing, and supporting client’ s computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments • Maintain network servers such as file servers, VPN gateways, intrusion detection systems •Personal IT Support for the CEO. Show less

  • The Blackstone Group
    • United States
    • 1 - 100 Employee
    • Senior Service Desk Analyst Consultant
      • May 2017 - Jul 2018

      • Unlock and reset passwords on active directory and 3rd party applications • Install and configure Duo Authentication for users • Install and configure mobile iron for mobile devices and tablets • Permission user security groups and distribution groups • Install and configure desktops and laptops • Image computers and laptops through Symantec Ghost • Troubleshoot and assist users with vpn citrix issues • Troubleshoot and configure Microsoft outlook and excel • Swap out computers, monitors, laptops, and other hardware peripherals • Assist executives with software applications such as Bloomberg excel add in and Factset • Troubleshoot software and hardware issues remotely and over the phone with end users • Create, close and update tickets within servicenow application • Prepare and create documentations on site visits for computer move migrations • Replace graphic cards, memory, and hard drives for desktops • Install software and manage IT assets through Altiris application • Troubleshoot Bloomberg, Investran, Macro, iLevel, and other investment add-ins for real estate partners and executives • Set up video conference laptops, meeting laptops and loaner laptops for end users Show less

  • Options Technology
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Technical Services
      • Mar 2016 - May 2017

      • Provide support to executives, real estate agents, Bloomberg users, Hedge Fund Companies • Provide support for RSA key fobs, Soft tokens and VPN • Configure, install and set up Cisco phones through Cisco Call Manager • Disable accounts, unlock accounts, password resets, and create accounts in Server 2012 • Add users to distribution groups, member profiles and security groups • Configure and enable users in Lync Servers • Configure and set up mobile devices through Mobile Iron Server • Repair, replace computer components such as memory, graphics cards, and hard drives • Onsite visit to 3 to 5 financial companies a day • Provide remote desktop support through go to assist application and phone support • Install Cisco Switches, Cisco Routers and Cisco Waps to client sites • Image and build computers through SCCM Server • Install, configure and repair polycom devices and conference phones • Configure Blackberry devices through Bes10 Server • Troubleshoot Bloomberg Terminal, Bloomberg excel add in and applications • Troubleshoot Microsoft 2010, 2013, 2016 and 365 • Creating Mailboxes, assigning voicemail, and creating alias through Mail Exchange 2013 • Creating, assigning and closing tickets in the Jira system • Raising and escalating issues to level 3 support when necessary • Working with procurement for PO orders for clients • Troubleshooting network connectivity • Configure website blocks through barracuda web filter • Troubleshooting Citrix applications for remote users • Unlocking, wiping, and configuring mobile devices and tablets • Assigning Google Authenticator Soft Tokens to users Show less

  • Private Company
    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • PC Technician Seasonal
      • Oct 2015 - Nov 2015

      -Configuring pc, laptops, imac to the network -Reimaging units -Hardware and software repair -Support windows xp, vista, 7, 8, 10, apple maverick, lion, yosemite, and el captain -Smartphone and tablet repair -Replacing memory, hard drives, logic boards, wifi cards -Supporting users with virus removal such as malware, spyware, trojan -Configuring pc, laptops, imac to the network -Reimaging units -Hardware and software repair -Support windows xp, vista, 7, 8, 10, apple maverick, lion, yosemite, and el captain -Smartphone and tablet repair -Replacing memory, hard drives, logic boards, wifi cards -Supporting users with virus removal such as malware, spyware, trojan

  • ASI System Integration, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Technician
      • Jul 2014 - Oct 2015

      -Desktop support -Configuring pc, laptops, printers to the network -Reimaging units through norton ghost -Work third party with the department of education -Repairing and servicing printers, computers, laptops, all in one's, apple mac books and chromebooks -Support end users with viruses such as malware, spyware, trojans -Supporting windows xp, vista, 7, apple maverick, lion and yosemite -Providing field tech support for 2 to 3 schools a day -Providing windows server support -Assisting with Smart boards -Assist users with tablets Show less

  • 16 Handles
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Shift Supervisor
      • Dec 2012 - Sep 2013

      -Supervising employees -Creating buttons for pos system such as micros configuration -Handling money and daily deposits -Training new employees -Providing excellent customer service -Creating schedule through schedule fly -Keep track of inventory and labor hours (payroll) -Supervising employees -Creating buttons for pos system such as micros configuration -Handling money and daily deposits -Training new employees -Providing excellent customer service -Creating schedule through schedule fly -Keep track of inventory and labor hours (payroll)

  • Qdoba Restaurant Corporation
    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Supervisor
      • Sep 2009 - Sep 2012

      -Supervising employees -Handling daily deposits and transactions -Training new employees -Inventory and payroll -Servicing customers -Creating buttons through the user interface such as aloha pos -Maintaining and cleaning the restaurant -Making sure the employees are providing excellent customer service -Supervising employees -Handling daily deposits and transactions -Training new employees -Inventory and payroll -Servicing customers -Creating buttons through the user interface such as aloha pos -Maintaining and cleaning the restaurant -Making sure the employees are providing excellent customer service

  • New York City Police Department
    • United States
    • Law Enforcement
    • 700 & Above Employee
    • Auxiliary Police Officer
      • Jun 2008 - Oct 2011

      • Identified, pursued, and arrested suspects & perpetrators of criminal acts non-life threatening occasions. • Recorded facts to prepare reports that documented incidents and activities. • Rendered aid to accident victims and other persons requiring first aid for physical injuries. • Patrolled specific area on foot, or motorized conveyance, responding promptly to calls for assistance. • Identified, pursued, and arrested suspects & perpetrators of criminal acts non-life threatening occasions. • Recorded facts to prepare reports that documented incidents and activities. • Rendered aid to accident victims and other persons requiring first aid for physical injuries. • Patrolled specific area on foot, or motorized conveyance, responding promptly to calls for assistance.

Education

  • City University of New York-John Jay College of Criminal Justice
    Criminal Justice/Law Enforcement Administration
    2008 - 2010
  • La Salle Academy
    High School Dipolma, Criminal Justice/Police Science
    2004 - 2008

Community

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