Experience

Bay Cities

• United States
• Packaging & Containers
• 100 - 200 Employee

• IT Supervisor

  • Aug 2018 - Present

• IT Support Technician

  • Aug 2014 - Present

  • Maintains, Troubleshoots and works with PC Hardware, PC Software and Local Area Networks and Servers including a Hyper-V cluster. • Evaluates user needs, orders approved equipment/software and configures/installs new hardware. • Maintains detailed records of equipment, hardware and configurations. • Plans and implements upgrades and maintenance of existing hardware as projected and approved. • Provides customer centered support to all users on all software applications-to include… Show more • Maintains, Troubleshoots and works with PC Hardware, PC Software and Local Area Networks and Servers including a Hyper-V cluster. • Evaluates user needs, orders approved equipment/software and configures/installs new hardware. • Maintains detailed records of equipment, hardware and configurations. • Plans and implements upgrades and maintenance of existing hardware as projected and approved. • Provides customer centered support to all users on all software applications-to include routine training as well as troubleshooting and correcting software problems. • Responsible for researching, recommending and implementing new software. • Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed. • Maintains Central Office LAN including: Checking backups, maintaining security and file structure, maintaining users and user profiles. • Monitors performance and utilization of all servers ensuring efficient operation and data protection. • Stays current on available network products, services and technology and makes recommendations to ensure network is efficient and reliable. • Assists with programming copiers for scanning and emailing documents. • Provides quality customer service to our users through problem resolution and process demonstration. • Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way. • Administers file backup systems. • Creates and maintains technical documentation. • Performs other duties as assigned.



Blazers Youth

• United States
• Education Administration Programs

• System & Network Administrator/IT Consultant

  • Oct 2012 - Nov 2014

  • Implement and manage the network and servers from the ground up. • Manage/troubleshoot hardware and software issues that may occur. • Make recommendations on hardware/software and technology upgrades according to their environmental needs. • Testing, installing, monitoring, and maintaining new systems such as Hyper-V and Symantec Backup Exec. • Perform routine maintenance and checkups on servers and workstations. • Implement and manage the network and servers from the ground up. • Manage/troubleshoot hardware and software issues that may occur. • Make recommendations on hardware/software and technology upgrades according to their environmental needs. • Testing, installing, monitoring, and maintaining new systems such as Hyper-V and Symantec Backup Exec. • Perform routine maintenance and checkups on servers and workstations.



Jarrow Formulas

• United States
• Health, Wellness and Fitness
• 1 - 100 Employee

• IT System Administrator

  • Aug 2009 - Aug 2014

  • Responsible for planning, maintaining, and deployment of Dell EqualLogic SAN, Exchange 2010, SonicWall Firewall, Symantec Endpoint Protection, Symantec Backup Exec 2010, AppAssure, Multitec FaxFinder Fax server, and more. • Duties include, but not limited to, backups & restore, hardware & software upgrades, OS installation, configuration, and troubleshooting Windows workstations, iPads, iPhones, and Mac OS X platforms. • Implementing and administering Active… Show more • Responsible for planning, maintaining, and deployment of Dell EqualLogic SAN, Exchange 2010, SonicWall Firewall, Symantec Endpoint Protection, Symantec Backup Exec 2010, AppAssure, Multitec FaxFinder Fax server, and more. • Duties include, but not limited to, backups & restore, hardware & software upgrades, OS installation, configuration, and troubleshooting Windows workstations, iPads, iPhones, and Mac OS X platforms. • Implementing and administering Active Directory, ISA policies, Group Policy, and SharePoint administration. • VMware vSphere and Hyper-V virtualization implementation, maintenance, and migration from physical to virtual machines • Previous projects include migration of Hyper-V to VMWare, Exchange 2003 to 2010, and spam Email filtering services from Postini to Google Apps. Setup of AD Domains and Trusts, setting up load balancing/failover between Fiber Optics and EoC broadband lines via SonicWall Firewall, and conversions of VMware virtual machine’s hard disks from IDE to SCSI for expansion purposes. • Provide technical support for desktop (PC and MAC), laptop, printer, and mobile device users. • Maintaining and user/account management of Vertical Wave Unified Communications system for both digital and IP phones. • Schedule, plan, and perform system upgrades, including coordination of transitions from test to production environments. • Recommends hardware, software, and technology upgrades according to growth statistics and disk space forecasts. Show less • Responsible for planning, maintaining, and deployment of Dell EqualLogic SAN, Exchange 2010, SonicWall Firewall, Symantec Endpoint Protection, Symantec Backup Exec 2010, AppAssure, Multitec FaxFinder Fax server, and more. • Duties include, but not limited to, backups & restore, hardware & software upgrades, OS installation, configuration, and troubleshooting Windows workstations, iPads, iPhones, and Mac OS X platforms. • Implementing and administering Active… Show more • Responsible for planning, maintaining, and deployment of Dell EqualLogic SAN, Exchange 2010, SonicWall Firewall, Symantec Endpoint Protection, Symantec Backup Exec 2010, AppAssure, Multitec FaxFinder Fax server, and more. • Duties include, but not limited to, backups & restore, hardware & software upgrades, OS installation, configuration, and troubleshooting Windows workstations, iPads, iPhones, and Mac OS X platforms. • Implementing and administering Active Directory, ISA policies, Group Policy, and SharePoint administration. • VMware vSphere and Hyper-V virtualization implementation, maintenance, and migration from physical to virtual machines • Previous projects include migration of Hyper-V to VMWare, Exchange 2003 to 2010, and spam Email filtering services from Postini to Google Apps. Setup of AD Domains and Trusts, setting up load balancing/failover between Fiber Optics and EoC broadband lines via SonicWall Firewall, and conversions of VMware virtual machine’s hard disks from IDE to SCSI for expansion purposes. • Provide technical support for desktop (PC and MAC), laptop, printer, and mobile device users. • Maintaining and user/account management of Vertical Wave Unified Communications system for both digital and IP phones. • Schedule, plan, and perform system upgrades, including coordination of transitions from test to production environments. • Recommends hardware, software, and technology upgrades according to growth statistics and disk space forecasts. Show less



Tech Pros

• United States
• IT Services and IT Consulting

• Systems Administrator/Technical Services Manager

  • Sep 2007 - Aug 2008

  • Coordinate team projects with the IT department and management. • Configuring and supporting MS Windows OS technology including Active Directory, Domains, Trusts, DHCP, DNS, WINS, Group Policy, DFS and TCP/IP networks. • Build, Setup, Configure, upgrade, maintain, and improve FTP Servers, Domain controllers, servers & Workstations. • Provide help desk support for all staff member’s software and hardware issues. • Provide tech support for clients taking… Show more • Coordinate team projects with the IT department and management. • Configuring and supporting MS Windows OS technology including Active Directory, Domains, Trusts, DHCP, DNS, WINS, Group Policy, DFS and TCP/IP networks. • Build, Setup, Configure, upgrade, maintain, and improve FTP Servers, Domain controllers, servers & Workstations. • Provide help desk support for all staff member’s software and hardware issues. • Provide tech support for clients taking hands-on training lab via VMware (desktop edition). • Perform and maintain server system backups on a daily basis. • Perform installation, configuration, and administration of Windows domains in an enterprise network environment. Show less • Coordinate team projects with the IT department and management. • Configuring and supporting MS Windows OS technology including Active Directory, Domains, Trusts, DHCP, DNS, WINS, Group Policy, DFS and TCP/IP networks. • Build, Setup, Configure, upgrade, maintain, and improve FTP Servers, Domain controllers, servers & Workstations. • Provide help desk support for all staff member’s software and hardware issues. • Provide tech support for clients taking… Show more • Coordinate team projects with the IT department and management. • Configuring and supporting MS Windows OS technology including Active Directory, Domains, Trusts, DHCP, DNS, WINS, Group Policy, DFS and TCP/IP networks. • Build, Setup, Configure, upgrade, maintain, and improve FTP Servers, Domain controllers, servers & Workstations. • Provide help desk support for all staff member’s software and hardware issues. • Provide tech support for clients taking hands-on training lab via VMware (desktop edition). • Perform and maintain server system backups on a daily basis. • Perform installation, configuration, and administration of Windows domains in an enterprise network environment. Show less



J-Station

• Canada

• Manager

  • Jun 2006 - Aug 2007

  • Deploy, Update, and maintain all computer systems uptime and functionality. • Supervise 3-5 employees and responsible for sales & customer service. • Train employees to use the computer systems and to perform daily tasks. • Deploy, Update, and maintain all computer systems uptime and functionality. • Supervise 3-5 employees and responsible for sales & customer service. • Train employees to use the computer systems and to perform daily tasks.



Los Angeles Housing Department

• United States
• Government Administration
• 1 - 100 Employee

• Student Professional/Desktop Support

  • Feb 2003 - Jul 2004

  • Configure, maintain, and desktop support for over 300 workstations within the company. • Provide Desktop Support to client workstations. • Troubleshooting software/hardware issues. • Perform updates and upgrades to servers and employee workstations on a regular basis. • Configure, maintain, and desktop support for over 300 workstations within the company. • Provide Desktop Support to client workstations. • Troubleshooting software/hardware issues. • Perform updates and upgrades to servers and employee workstations on a regular basis.