Experience

Platinum Care Services

• Consumer Services
• 1 - 100 Employee

• Customer Service Representative Level II

  • May 2022 - Present

  On this position my responsibilities go beyond providing excellent customer service. In addition to addressing customer inquiries and concerns, I am also responsible for handling advanced tasks that require a higher level of expertise. Monitoring metrics is an integral part of my role to ensure that we are meeting our targets. I regularly analyze data and track performance indicators. In general, I am in charge of vital tasks focused on identifying areas for improvement. Overall, as a Customer Service Representative Level II, my focus is on providing the highest level of support to our customers and ensure that they have a safe, secure, and enjoyable experience on our platform. Show less



Ecoparque Cerro la Cruz

• Boquete District, Chiriquí, Panama

• Tour Guide

  • Oct 2021 - May 2022

  As a tour guide and customer service representative, I provided bilingual tours within the park's facilities while attending to visitors' inquiries and needs. The role requires excellent communication and interpersonal skills, as well as a strong knowledge of the park's history and amenities. A commitment to providing an exceptional customer experience is essential for success in this role! As a tour guide and customer service representative, I provided bilingual tours within the park's facilities while attending to visitors' inquiries and needs. The role requires excellent communication and interpersonal skills, as well as a strong knowledge of the park's history and amenities. A commitment to providing an exceptional customer experience is essential for success in this role!



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Mar 2021

  Customer service representative for AT&T campaign, this role involved providing a comprehensive range of services to clients, including: Technical support to troubleshoot and resolve any issues they may encounter. General assistance to answer queries and concerns. Billing services to handle payment and invoice-related matters. Sales support to assist customers with their purchases. Customer service representative for AT&T campaign, this role involved providing a comprehensive range of services to clients, including: Technical support to troubleshoot and resolve any issues they may encounter. General assistance to answer queries and concerns. Billing services to handle payment and invoice-related matters. Sales support to assist customers with their purchases.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Aug 2020

  Customer service representative position for: Dell / Alienware: This position involved being responsible for assisting customers with troubleshooting and resolving technical issues related to their products. The role required strong technical knowledge, communication skills, problem-solving abilities, and a commitment to providing effective solutions to customer inquiries and concerns. BestBuy / Geek-squad: This role would entail managing billing-related inquiries and sales support for customers. I was responsible for assisting customers with billing-related concerns, processing payments, and managing refunds or exchanges. Additionally, I was required to provide sales support to customers by suggesting products that best fit their needs. Show less