Founder

• Jun 2012 - Present

Managing Business Operations

• Jan 2012 - Present

ITFuturista is a global IT & Consulting Services , Human Resource Management firm. * Help you connect with Talented and Skilled IT & NON IT professionals who meet your experience and qualification criteria so that you can spend less time searching and more time getting to know the candidates.*Pre-screen all the suitable candidates so that you can close your HR openings faster.*With a national network of candidates we have access to some of the country's best talent and they are ready to work for you! * Project Management professional with over 8 years of experience in man power planning, recruitment, developing performance management system, developing employee welfare programs, *Expert in agile and waterfall project management methodologies.* Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.*Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.*Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.*Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results*Coach, mentor and lead personnel within a technical team environment.

AT & T Business Solutions, US Order Management

• Jun 2010 - Jan 2012

Order Desk Management*Worked closely with different teams to understand the physical issues such as the Datacenter location, the construction of the premises; overall approach to technology considering the cost and risk elements in each order placed by the client. *Coordinated with Engineers at the Datacenter to understand the availability of the premises to inherent the infrastructure as well as software considerations. *Ensured appropriate order flow was compliant with organizational policies.*Monitored and evaluated the order issues & coordinated with the client representatives to ensure delivery.*Carefully designed the Visio Diagrams following the specifications, cost, risk factors & quality attributes. *Conducted audits for the orders that were presented to the clients to mitigate errors.*Worked with senior stakeholders and ensured they understood the impact of products they subscribed for and its impact.

CSE

• Jun 2007 - Jun 2010

June 2007 – June 2010*I Started my career as a Customer service representative and was promoted to Subject matter expert within the first year. *Mentored, trained and assisted entry-level customer service officers *Coordinated with team members to update any changes in process and procedures by initiating daily huddles. *Resolved customer complaints in a professional and prompt manner.*Utilized upselling prowess to sell additional products based on customer conversation and identifying the need.* Featured on " Wall of Fame" for demonstrating exemplary service. *Best Quality performer for 2 Quarters* Conducted audits to mitigate errors * Special rewards and recognition for exceptional work. Q1 Q2 2009