Experience

Stellarise Ltd (A Velocity Technology Group Company)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Aug 2019 - Present

  - Deploying and refining Intune/Autopilot endpoint provisioning platform for a variety of clients across various operating systems (Windows, macOS, iPhone, Android)- Assisting clients in achieving Cyber Essentials Plus and Cyber Essentials certification- Crafting a cloud migration strategy for clients, guiding them through the transition from on-premises to cloud-based solutions- Developing and enforcing industry-standard practices- Mentoring and coaching junior engineers- Providing in-house support to the DevOps team- Generating client reports and ensuring timely delivery of updates.

• Support Team Leader

  • May 2017 - Aug 2019

  - Overseeing a small team of engineers and providing guidance when necessary- Conducting training sessions for team members to enhance their skills and knowledge- Maintaining and managing the internal infrastructure of the organization- Ensuring smooth virtualization maintenance on VMware ESXi, Hyper-V, and Azure- Developing and deploying MS WDS-MDT endpoint automation to streamline deployment processes for clients- Facilitating seamless Office 365 email migrations for clients- Exhibiting expert knowledge in TrueNAS Administration- Managing L2 networking including pfSense, Cisco Meraki, and Unifi, covering areas such as IPsec/Client VPN, VLANs, Wireless, and FW ruling- Taking charge of L3 MS AD maintenance, troubleshooting, managing, and creating GPOs- Designing and implementing an auto-backup system based on storage- Maintaining the Mac package management system (Munki) to ensure optimal performance.

• 1st line support Engineer

  • Apr 2015 - May 2017

  General 1st line supportMaintain client documentationLook after small client as a nominated engineer



Freelancer (Contractor)

• IT Engineer

  • 2013 - Apr 2015