ISSAM NEAIME
Senior Product Manager - Merchant Operations at Macy's- Claim this Profile
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Bio
Credentials
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Interpersonal Communication: Strategies for Executives
MIT Sloan Executive EducationDec, 2020- Oct, 2024 -
Professional Agile Leadership
Scrum.orgAug, 2020- Oct, 2024 -
Professional Scrum Product Owner II
Scrum.orgAug, 2020- Oct, 2024 -
Professional Scrum Product Owner I
Scrum.orgJul, 2020- Oct, 2024
Experience
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Senior Product Manager - Merchant Operations
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2021 - Present
• Lead the user-centered ideation, discovery, scoping, road mapping and prioritization, success factors and KPIs’ elaboration. This includes strategy development, requirement analysis and prioritization, analysis of industry trends and emerging opportunities, technology partnership, strategic and tactical roadmap development, storytelling and socialization of the product, measuring the impact of product launches leading to sound recommendations for continued investment or pivoting. • Manage stakeholder engagement navigating complex cross-channel, cross-division, cross-functional stakeholder landscape, leveraging my relevant background and expertise. • Lead agile product delivery partnering with the internal and external stakeholders from business, technology, and senior leadership using typical empirical, and continuous improvement iterative approach. Show less
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Takeoff Technologies, Inc.
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Greater Boston Area
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Director of Product Management
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Jul 2018 - Dec 2020
• Led building and integrating of the core functions at the E-Grocery and Micro Fulfillment startup: Product Assortment, Forecast & Replenishment, Inbound & Inventory Management, and the Order Storage and Retrieval robot (OSR). • Delivered the SaaS solution where E-Commerce orders are fulfilled and readied to be picked up or delivered the same day, ensuring on-time fulfillment of customer orders and high customer satisfaction. • Set the product management KPIs based on the business goals, including TTM (time to market), MRR (Monthly Recurring Revenues), Issue rate, Orders served, NPS (Net Promoter Score), Stockouts, Lost sales, to determine that the outcomes met expectations. • Leveraged user personas, use cases, and data insights in support of the product strategies, road mapping, and prioritization. • Led product implementations at several customer sites – Sedano’s Supermarkets in Miami Florida, Ahold Stop & Shop in Windsor CT, Wakefern Shoprite in Edison NJ, Albertson’s San Francisco CA. • Engaged proactively with internal and external stakeholders, and delivered customer & value centric business, functional, and technical enhancements, to ensure the product’s alignment to the business requirements • Led 3 product domains in an agile and empirical framework – Product Assortment, Forecast & Replenishment, Inbound & Inventory Management, enabling transparency, inspection, and adaptation • Led Takeoff’s engagements with 3rd party partners – Oracle, Symphony Retail AI, Invel, ensuring proper provider management. Show less
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Symphony RetailAI, Retail Solutions Division (formerly Symphony EYC GOLD)
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Greater Atlanta Area
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Director of Presales and Solution Consulting
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Dec 2013 - Jun 2018
• Built a global value-driven presales demo infrastructure for Supply Chain and Logistics solutions, to enable standardized product demo processes across all regional offices • Designed and built a library of standard demos for various business scenarios, and customer specific cases, to streamline the presales process, and reduce the preparation time. • Provided the sales team with product, market, and industry expertise, to enable proper sales opportunity management. • Coached and trained new recruits. • Led presales activities that gave way to the acquisition of 5 new accounts worth an excess of $1M each. Show less
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7camicie
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Beirut District, Lebanon
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Business entrepreneur, retail and distribution in the Middle East region
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Sep 2009 - Nov 2013
• Implemented a master franchise and distribution network of an Italian fashion brand (“7camicie”): market research, business analysis and planning, legal, financial, and operational management, supply chain management, marketing, and fashion events. Expanded franchise to Gulf countries. • Implemented a master franchise and distribution network of an Italian fashion brand (“7camicie”): market research, business analysis and planning, legal, financial, and operational management, supply chain management, marketing, and fashion events. Expanded franchise to Gulf countries.
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Aldata Solutions France
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Paris Area, France
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Director Of Professional Services and Solution Consulting
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Mar 1995 - May 2009
• Created and led a business unit in charge of the retail transformation programs in delivering a Grocery Supply Chain System integrated to a Warehouse Management System – Symphony GOLD. • Played the role of SME (Subject Matter Expert) for various functions such as Master Data Management, Supplier Orders, Distributed Order Management, Receiving and Put-away, Replenishment, Order Picking. • Led a multi-disciplinary team of 20 people – presales, software engineers, quality assurance, and managed an average yearly budget of $6.6M. • Developed a custom implementation methodology – AIM (Adaptive Implementation Method) with project governance, planning and communication charters, analyzing requirements and designing solutions, building and configuring code, testing and validating deliverables, launching sites, leveraging the RASCI matrix. • Led implementation projects with companies in different stages of their development and size, such as o DisneyLand Paris (2001), Casino Group France (2000 – 2004), Tesco Europe (1998 – 2000), Ahold Europe (1997 – 2001), Migros Switzerland (1996 – 1998) o Smart & Final USA (2003-2007), Trader Joe’s USA (2008 – 2009) • Led all presales activities from initial site visits to the acquisition of customers. • Set and achieved revenue goals year over year – up/cross selling, maintenance contracts, solutions’ consulting. Show less
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Celio Marc Laurent
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Paris Area, France
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Software Engineer
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Sep 1993 - Feb 1995
Developed decision making tools for the product and operational managers. Developed decision making tools for the product and operational managers.
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Education
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1989 - 1993
Notre Dame University
Bachelor of Science - BS, Computer Sciences
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