Experience

DoubleTree by Hilton London - Ealing

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2022 - Present

  - Fully autonomous role - Post pandemic ramp up and restructuration - Improve market position- Share growth - Back to back record trading months to date - 95% team retention to date - Repositioned W5 bar and kitchen - Wholesale modernisation of hotel features and systems - Fully autonomous role - Post pandemic ramp up and restructuration - Improve market position- Share growth - Back to back record trading months to date - 95% team retention to date - Repositioned W5 bar and kitchen - Wholesale modernisation of hotel features and systems



Richmond Hill Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Director Of Operations

  • Sep 2019 - Apr 2022

  A new role following a restructuration of this popular 4* boutique hotel in picturesque Richmond. This business grew throughout my tenure and in spite of the Intermittent closures. We planned and executed cultural and commercial strategies with great accuracy leading to excellent KPI’s across the spectrum and raising the profile of the business. February 2020 and January 2022: AA silver award, 1 AA rosette & Breakfast award. First ever hotel award and first Rosette in over a decade. Ranked 1st on Trip advisor for the first time ever. Travellers choice 2020 and 2021 for both hotel and 144 on the hill restaurant and bar. Show less



www.100queensgate.com

• South Kensington London

• Hotel Manager

  • Aug 2017 - Apr 2019

  228 keys- 3 F&B outlets • Reporting to the Cluster General Manager/Owner • Laid out transitional plan to Collection hotel re-branding from Doubletree by Hilton • Created & lead new F&B concepts; Fine dining British/French fusion restaurant, • Botanical afternoon tea, Int. small plates, cocktail craft bar & infused Spirit themed lounge bar • Responsible for all departmental HOD’s and liaison with central cluster team • Managed intensive top to bottom multi phase refurbishment Show less



Suburb SW11 Bar and Dining

• United Kingdom
• Restaurants

• Owner-Director

  • Jun 2015 - Aug 2017

  • Acquisition of vacant site. New opening of “ Bar & casual dining” • Project managed the full refurbishment of the venue and branding • Created online business presence and social media platforms • Co-recruited opening team and co-managed concepts( fondue, hot rocks and flambé beer) • Acquired further insight into Business rates, licenses and taxes • Business achieved GOP by 3rd month of trading and profit from the 5th • Acquisition of vacant site. New opening of “ Bar & casual dining” • Project managed the full refurbishment of the venue and branding • Created online business presence and social media platforms • Co-recruited opening team and co-managed concepts( fondue, hot rocks and flambé beer) • Acquired further insight into Business rates, licenses and taxes • Business achieved GOP by 3rd month of trading and profit from the 5th



DoubleTree by Hilton London-Victoria

• London Victoria , United Kingdom

• Hotel Manager

  • Oct 2011 - May 2015

  232 keys -1 restaurant-1 bar- 7 M&E rooms 232 keys -1 restaurant-1 bar- 7 M&E rooms



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Apr 2010 - Oct 2011



Hesperia Hotels

• London, United Kingdom

• Operations Manager

  • Apr 2009 - Apr 2010



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• F&B Manager

  • May 2006 - Apr 2009

• F&B Manager

  • Apr 2004 - May 2006

  • Reporting to the General Manager• Responsible for the restaurant, bar, R/S, C&B and kitchen performances• Created and managed team theoretical training and technical development • Improved commercial performances and financial results • Exceeded budget target including exceeded department budget GOP by 24% in 2008• Increase turnover and reduced cost without compromising quality and value• Achieved 95 % of department goals and objectives every year



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• F&B manager

  • 2005 - 2006



De Vere

• United Kingdom
• Hospitality
• 300 - 400 Employee

• F&B services Manager

  • Feb 2003 - Apr 2004

  120 rooms and 23 meeting rooms • Pre-opening experience of first residential property in London 120 rooms and 23 meeting rooms • Pre-opening experience of first residential property in London



Hilton London Dockland Riverside

• London, United Kingdom

• Assistant F&B Manager

  • Jul 2002 - Feb 2003



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant C&B and Control Operations Manager

  • Sep 2000 - Jul 2002

• F&B multi outlet Supervisor

  • Apr 1999 - Sep 2000