Issac Tan

Screening Associate at Blue Umbrella Limited
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Pahang, Malaysia, MY

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Customer Service Foundations
    LinkedIn
    May, 2023
    - Nov, 2024
  • Customer Service: Serving Internal Customers
    LinkedIn
    May, 2023
    - Nov, 2024
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    May, 2023
    - Nov, 2024
  • Talking to Customers
    LinkedIn
    May, 2023
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    May, 2023
    - Nov, 2024

Experience

  • Blue Umbrella Limited
    • Hong Kong
    • Research Services
    • 100 - 200 Employee
    • Screening Associate
      • Aug 2017 - Present

      My responsibilities include: - Verifying educational, employment, and professional qualification credentials of prospective employees for clients. - Following up with third parties for verification results on regular basis. - Liaising with internal and external parties of company. - Conducting research tasks as assigned by supervisors. - Collecting, analyzing and evaluating research information using a variety of media. - Properly documenting all steps taken in the research process. - Reviewing all information and documents provided by clients and evaluating findings. - Managing research tasks with rapidly shifting priorities. - Executing service level agreements. - Following and implementing company policy and procedures. Show less

  • Dell EMC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Program Project Management Analyst
      • Jan 2017 - Jul 2017

      Responsible for supporting South Asia and Korea region’sdaily operations of selected Commercial Asset Resale & Recycling Services (ARR) program and project. Drive billing management, service invoices and customer excellence. · Accountable for consolidating related documents, verification and billing operations for services delivered. · Work cross-functionally within Dell organization (Sales, Services, Finance, Executive Management, Solutions Design Centre, Partner Management and Global Take Back peers) to process billing timely · Ensure the delivery of the service meets contract specifications. · Ensure the delivery costs are within or better than the delivery costs contracted according to the service level agreement. · Adapt communication techniques for audiences at multiple internal/external levels. · Builds cross-functional partnerships. · Identifies business opportunities. · Analyse quantitative, qualitative and trend data. · Solves problems impacting the area in a systematic and clear manner that can be understood by colleagues. · Responsible for budgeting, billing and administrative duties in support of Asset Resale & Recycling operations. Show less

Education

  • University Tunku Adbul Rahman
    Bachelor of Business Administration (Hons) Entrepreneurship, Entrepreneurship
    2011 - 2016

Community

You need to have a working account to view this content. Click here to join now