Program Key Performance Indicator (KPI) Control

• Jan 2017 - Present

Key Performance Indicator (KPI) management • Subject matter expert (SME) in government-wide performance metrics. • Lead strategic initiatives to develop, implement, measure, and evaluate the KPIs for the Government Wide Category Management Program Management Office (GWCM PMO). • Ensure the program KPIs tightly align with the strategic intent of the program. • Provide programmatic recommendations to GSA and Office of Management and Budget (OMB) leadership that directly impact the Chief Financial Officer (CFO) Act agencies in the areas of KPI business logic, KPI goals, and baseline definitions. • Apply problem solving methodologies for complex issues and communicate key findings, recommendations, risk and impact to leadership. Quality Assurance and Internal Controls • Create quality control plans, execute and manage all activities in the plan to ensure that all the objectives are met. • Address program aspects such as functionality, performance, data reliability, system stability, and compatibility with other internal/external systems. • Employ continuous process improvement to increase individual and organizational effectiveness. Identify quality findings, assign, track and execute corrective actions. Project Management • Lead the design, development, and implementation of concept of operations (ConOps) for requirements control across the PMO to improve organizational performance. • Define and clarify project scope, manage schedule, manage risk, coordinate activities across organizational functions and secure acceptance and approval of deliverables. Cost Avoidance (CA) Lead • Utilize data collection systems and other strategies that optimize management efficiency. • Ensure solutions in the pipe-line have a sound CA methodology that lines up with expectations and their data exports. • Drive the process for CA methodology changes and work closely with solutions to mature their methodologies and increase the CA confidence ratings. Show less

Senior Project Manager

• Oct 2001 - Jan 2017

Manage infrastructure projects in a data center environment for the development of new solutions and services. Responsible for the overall management of medium to large task orders in the areas of: Cloud computing, IT services management and IT security management. Oversee implementation and closure of projects involving various infrastructure hardware and software environments such as Unix and Windows servers, F5 Load Balancers, and various networking switches and devices. Manage infrastructure projects in a data center environment for the development of new solutions and services. Responsible for the overall management of medium to large task orders in the areas of: Cloud computing, IT services management and IT security management. Oversee implementation and closure of projects involving various infrastructure hardware and software environments such as Unix and Windows servers, F5 Load Balancers, and various networking switches and devices.

IT Functional Manager

• Nov 1998 - Oct 2001

Oversaw and assessed daily operations for a technical support team. Administrative responsibilities included annual performance evaluations, asset management, scheduled resources for hours of operation, established standard operation procedures, trained information management staff on technical configuration management and network/pc troubleshooting techniques. Provided weekly activity reports to the executive manager, conducted weekly staff meetings, assigned and oversaw technical projects. Oversaw and assessed daily operations for a technical support team. Administrative responsibilities included annual performance evaluations, asset management, scheduled resources for hours of operation, established standard operation procedures, trained information management staff on technical configuration management and network/pc troubleshooting techniques. Provided weekly activity reports to the executive manager, conducted weekly staff meetings, assigned and oversaw technical projects.

Network Engineer

• Jun 1996 - Nov 1998